At a Glance
- Tasks: Lead Client Services and drive AI transformation for public sector clients.
- Company: ICS.AI, a leader in AI-driven public service transformation.
- Benefits: Competitive salary, remote/hybrid work, and leadership opportunities.
- Other info: Join a fast-scaling team with genuine career growth potential.
- Why this job: Shape the future of AI in public services and make a real impact.
- Qualifications: 5+ years in senior delivery roles with experience in technology or public sector.
Job Title:- Head of Client Services (Benefits Manager)
Location: -Remote / Hybrid ·
Salary:- £80,000 – £90,000 · Full-time, Permanent
AI is transforming how public services are designed and delivered and ICS.AI is leading that change. As we scale our Delivery function, we’re looking for a Head of Client Services (Benefits Manager) to lead how we prove, protect and grow the value our AI Transformation programmes create for clients.
About the role
This is a senior, dual-mandate leadership role. As Head of Client Services, you’ll lead our Client Services function; Customer Success, Adoption, Service Management and Benefits Management and line manage the Customer Success Manager and AI Adoption Lead(s). As Benefits Manager, you’ll be our most senior client-facing voice on benefits realisation, working directly with senior client stakeholders to establish, agree and track the strategic value of every programme.
You’ll sit alongside our Head of Projects and Head of Product, reporting to the Director of Delivery. It’s a newly created role with genuine scope to shape how ICS.AI delivers and demonstrates value at scale.
What you’ll do
- Lead and grow the Client Services function, line managing the Customer Success Manager and AI Adoption Lead(s) with coaching, performance management and development.
- Own the Client Services operating model, KPIs and reporting adoption, client satisfaction (CSAT/NPS), benefits tracking and service performance.
- Act as our senior benefits realisation lead, engaging Client SROs, S151 Officers, Finance Directors and senior leadership teams to agree benefits projections and validate realised savings.
- Establish and maintain a Strategic Benefits Realisation Agreement for every programme, re-agreeing it at key milestones and translating performance data into strategic financial and organisational value.
- Represent ICS.AI at senior client governance forums such as Steering Groups, Programme Boards and MTFP planning sessions.
- Be the senior escalation point for client relationships, and support renewals, programme extensions, QBRs and client governance.
What you’ll bring
- 5+ years in a senior delivery, transformation or client-facing role within technology or professional services.
- A track record of leading benefits realisation within complex technology or organisational change programmes.
- Confidence engaging C-suite, Director-level or senior public sector stakeholders on financial and strategic outcomes.
- People leadership experience, coaching, performance management and developing specialist delivery teams.
- A background in AI, digital or technology-enabled transformation (public sector experience strongly preferred).
- Fluency with benefits frameworks (Managing Benefits, MSP, OGC Gateway or equivalent); local government finance and MTFP planning a strong plus.
What we offer
- Salary of £80,000 – £90,000, depending on experience.
- Remote / hybrid working — we hire for talent, not postcode.
- A newly created leadership role with real scope to shape how we deliver and prove value.
- A seat at the table in a fast-scaling Delivery function, alongside the Head of Projects and Head of Product.
- The chance to lead genuinely impactful AI transformation across the public sector.
Apply for immediate consideration
Head of Client Services employer: ICS.AI Limited
Join a pioneering team at the forefront of AI innovation in public services, where your expertise as a Lead UI/UX Full Stack Developer will directly contribute to transformative solutions that make a real difference. Enjoy the flexibility of remote work within a supportive and innovative culture, alongside competitive salaries and ample opportunities for professional growth. Be part of a mission-driven organisation that values collaboration and technical excellence, ensuring you thrive in a dynamic environment while shaping the future of AI.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Services
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Client Services at ICS.AI Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like ICS.AI Limited or be willing to refer you for that Head of Client Services position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from ICS.AI Limited who’s on the lookout for their next Head of Client Services star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Client Services role at ICS.AI Limited!
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ICS.AI Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at ICS.AI Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ICS.AI Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
