Engagement Lead in Brighton

For over 20 years, iCrossing has been partnering with the world’s largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative. We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form the iCrossing community.

This is a role that will join a team focused on driving digital marketing transformation at the enterprise-level for an account. This individual will have experience identifying opportunities to grow and improve clients' digital capabilities and will be tasked with building trusted, long-term relationships with key stakeholders across the client’s organisation. Candidates with relevant experience in management consulting, digital transformation, and digital business strategy will be strongly considered. This is a full-time role and requires 2 days per week in the London, Brighton or Cardiff office. You must have the Right to Work in the UK as unfortunately we are currently unable to sponsor those who require a VISA.

• Become immersed in how to connect marketing and technology solutions to client pain points, bringing in subject matter experts at the right moment to instigate sales motions.
• Build trusted, long-term relationships with client stakeholders, positioning iCrossing as a strategic growth partner.
• Map out client business structures and decision-making units to craft and execute effective sales strategies.
• Develop and deliver strategic account plans to drive revenue growth and achieve portfolio targets.
• Own the overall health and growth of key accounts, driving client satisfaction and optimising iCrossing’s commercial performance.
• Connect the dots across iCrossing’s digital disciplines to deliver cohesive, integrated solutions.
• Lead compelling storytelling and client presentations from proposals to Quarterly Business Reviews and performance reviews.
• Oversee day-to-day client program execution, providing direction and guidance to engagement teams.
• Design tailored solutions to client needs and develop staffing plans to support new initiatives and renewals.
• Mentor and grow team talent, fostering a culture of collaboration and excellence.
• Track progress against goals and commitments, providing insights that inform strategic decisions and accelerate success.
• Champion service quality, partnering with capability leads to manage risks and resolve issues effectively.

• Sharp critical thinking and a strategic, architectural mindset able to align client objectives with iCrossing’s solutions and capabilities.
• Demonstrated commercial impact, with a track record of driving growth, profitability, and longterm client value.
• Experience in strategic consulting, marketing or digital strategy, underpinned by strong commercial and business acumen.
• Proven success in expanding key accounts and cultivating trusted, enduring client partnerships.
• The ability to bring structure to ambiguity, translating complex challenges into clear, actionable, high‑impact solutions.
• Exceptional communication and storytelling skills, with confidence presenting and influencing through PowerPoint or Keynote.
• Strong analytical and problem‑solving abilities, combining pragmatic execution with visionary thinking.
• Leadership that inspires action without direct authority, fostering alignment, trust, and collaboration across teams.
• A client‑first mindset, anticipating needs, designing solutions, and delivering exceptional experiences.
• A proactive, accountable approach, owning outcomes and driving measurable results.
• Agility and resilience in a fast‑paced, evolving environment.
• Determination, creativity and ingenuity to uncover and deliver the best possible solutions for clients and the business.

iCrossing offers a range of employee benefits including life assurance, a monthly wellbeing allowance, charity and study days, enhanced parental pay, and much more.

We believe that diversity strengthens and enriches who we are, and it is important to us that our workplace is somewhere our people feel they belong and reflects every aspect of our diverse nation. Our ambition is for everyone to have an equal opportunity to succeed. Currently those from an ethnic minority background are under‑represented at iCrossing and we are keen to broaden our socio‑economic diversity. We therefore encourage and welcome applications from Black, Asian, ethnic minority and varied socio‑economic backgrounds. All disabled applicants who meet the minimum requirements of the job as set out in the job description and person specification will be guaranteed an interview if requesting to be considered under this scheme. We are proudly a Disability Confident Level 2 employer and Living Wage employer. We also hold the Mayor's Good Work Standard.