Location: On-site | London, UK – Islington
Reports to: Production + Client Relationship Director
Travel: Quarterly travel to the client’s production site in Liège, Belgium required
About the Role
Our client is a design-led agency and creative production partner based in London, creating bespoke gifting experiences and custom products for some of the world’s most iconic global brands in luxury, beauty, and lifestyle. Innovation and unconventional thinking are at the heart of how they work.
They deliver end-to-end: from strategy and concept to sourcing, kitting, and global fulfillment. As they enter a key phase of growth, they’re looking for a Senior Project Manager to help elevate how they deliver ambitious projects worldwide.
This is a highly visible, client-facing role that combines project delivery, creative production, commercial ownership, team leadership, and day-to-day management of the London studio. You’ll own the full lifecycle of high-impact unboxing experiences, PR mailers, and custom product concepts – ensuring everything is delivered on time, on budget, and to the highest standard.
Our client is looking for someone who is highly autonomous, proactive, and takes ownership without waiting to be asked. Experience in gifting, PR, fashion, beauty, or lifestyle is strongly preferred.
Key Responsibilities
- Lead end-to-end execution of experiential gifting campaigns and PR mailers from kickoff to final delivery
- Define timelines, strategies, and execution plans for each project
- Protect quality, manage risk, and solve problems before they impact delivery
- Partner with creative teams to develop compelling concepts
- Assess feasibility within production constraints and budget
- Bridge creative vision with practical execution and support brand storytelling
- Act as the primary day-to-day client contact and lead presentations
- Manage expectations around scope, timelines, and budgets
- Build strong client relationships and identify opportunities for account growth
- Own project budgets from start to finish
- Support new business by leading pitches and proposals
Team Leadership & Cross-Functional Collaboration
- Line-manage the Project Coordinator team: assign workload, set priorities, and review deliverables
- Train and develop coordinators on PM standards, tools, and client communication
- Work closely with creative, production, and finance teams to keep projects moving
Studio & Operational Management
- Oversee the day-to-day running of the London studio
- Manage facilities, suppliers, office supplies, equipment, and building contacts
- Uphold health & safety standards and maintain organization of samples, stock, and studio space
- Coordinate onboarding logistics for new hires and support studio-wide initiatives
Process & Industry Leadership
- Continuously improve processes and uphold high standards for project management
- Stay current on industry trends, materials, and production techniques
- Contribute ideas to elevate both creative output and commercial performance
How You’ll Work
- Own it: Take full responsibility for projects and decisions within your remit
- Be proactive: Anticipate risks, identify issues early, and bring solutions
- Drive improvement: Look for ways to make projects, teams, and the studio better without being prompted
Success Will Look Like:
- Projects delivered on time and on budget
- High client satisfaction and retention
- Strong project profitability
- Campaigns that are impactful and high quality
- A supported, growing coordinator team
- Smooth, well-run studio operations
Skills & Experience
- 7+ years in project management or experiential marketing
- Strong commercial and operational mindset
- Excellent client-facing communication and presentation skills
- Experience managing multiple projects in a fast-paced environment
- Senior-level experience with global luxury, beauty, or fashion brands
- Highly autonomous, proactive self-starter
What They Offer
- Competitive salary & benefits package
- Clear opportunities for growth and development
- Hands-on work with custom mailers for world-class brands
Benefits Include:
This is an opportunity to join our client’s London-based team at the forefront of experiential gifting. You’ll work with world-class brands on global projects, collaborate with a talented and dynamic team, and help redefine what’s possible in custom product and unboxing experiences.
icreatives is an Equal Employment Opportunity Employer. We consider all applicants without regard to protected characteristics and are committed to a workplace where diversity, equity, and inclusion fuel creative excellence.
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