At a Glance
- Tasks: Support daily studio operations and create a welcoming environment for all.
- Company: Join Journey, a global design and innovation agency shaping the future.
- Benefits: London Living Wage, career growth opportunities, and a vibrant creative atmosphere.
- Other info: In-person role with potential for career advancement in a thriving environment.
- Why this job: Be part of a dynamic team and enhance workplace experiences in a creative setting.
- Qualifications: Customer service experience and a passion for creativity are essential.
Role Overview
The Cross-Studio, Studio Assistant is a key role in ensuring the smooth day-to‑day running of our studios while creating a welcoming environment for employees and visitors. This role is ideal for someone who enjoys variety, thrives in a creative workplace, and takes pride in delivering exceptional support and thoughtful details that enhance the workplace experience. This is an in‑person role. You will be primarily based in our Studio on Vyner Street in East London for 3 days a week with the remaining 2 days a week floating between the other London‑based studios in North and Central London.
While this role would suit someone early in their career we are also open to candidates later in their careers looking to join a creative environment and/or a new challenge.
Key Responsibilities
The essential functions include, but are not limited to the following:
Studio
- Greet visitors at reception and offer refreshments (tea/coffee/cold drinks).
- Field incoming calls and take messages.
- Handle incoming post and deliveries for the buildings and arrange outgoing post for the company.
- Keep the studio/s tidy and organised.
- Oversee meeting rooms: check and tidy spaces, and adjust bookings as needed.
- Order refreshments and catering for client and internal meetings and workshops.
- Manage weekly and ad‑hoc grocery orders, restocking general studio supplies (e.g. kitchen, stationery and cleaning supplies).
- Maintain the coffee machine, and ensure fresh fruit is available daily in all sites.
- Perform weekly walk rounds of studios and report/action any outstanding problems.
- Assist with additional tasks delegated by the Studio and Management team.
- Assist with studios opening & closure procedures day.
Studio Admin
- Manage taxis and courier bookings (incoming and outgoing).
- Keep shared documents up to date and fit for purpose, such as studio guides & checklists.
- Report maintenance issues to the Studio Team and assist with coordinating tradespeople.
- Assist in maintaining studio budget trackers.
Personnel
- Assist the Studio team with studio‑wide events, such as Lunches, Masterclasses, Project Shares, and initiatives that foster a positive workplace atmosphere.
- Create a welcoming and engaging experience for employees and visitors alike.
- Assists in onboarding new employees which includes setting up studio access, giving studio tours to get acquainted with the studio amenities.
Candidate Qualifications & Skills
- Experience in a full or part time customer service or public facing role.
- Clear enthusiasm for working within a design company and with creative practitioners.
- Experience adapting to changing plans and environments.
- Ability to thrive in a dynamic, people‑facing role.
- A skilled planner and organiser with excellent time management skills.
- Friendly, polite, and professional in all interactions.
- An interest working in a varied and changing environment.
- Ability to bring a proactive approach to problem‑solving and improving daily studio operations.
Desirable Experience problem solving autonomously. Experience building relationships in an organisation with 150+ employees. Experience planning high quality social events. Pre‑existing first aid and/or fire warden trained. Experience greeting and hosting VIPs. Salary
This is a London Living Wage role offered at £30,784, with the potential to rise to £40,320 across your time in the role.
Contract
Full time, permanent contract.
Location
In studio presence across our London sites five days per week - hybrid working is not available for this role.
Application
Please submit a CV demonstrating your experience along with a cover letter explaining your motivations for joining Journey and how your experience meets the required and desirable criteria of this role. We will be unable to consider applications without a bespoke cover letter on this occasion.
Deadline
Monday 27th July 2026, 9am.
Interviews
Weeks commencing 27th July and 3rd August.
Salary Pay Range
£30,784 - £30,784 GBP.
About Journey
The Multidimensional Experience Agency.
Journey is a global design and innovation agency shaping the future through multidimensional experiences (MDX) that connect people, brands, and culture.
Our layered MDX approach crafts story‑driven, sensory‑rich engagement across physical, immersive, digital, and virtual spaces—fuelled by creative and technological innovation.
Born from a legacy of pioneering studios, Journey blends strategic thinking with deep creative expertise to deliver solutions across industries.
Journey’s MDX approach fuels growth and forges lasting value for audiences and partners, by creating cultural connections that resonate with impact.
Start your journey here www.journey.world
Cross-Studio, Studio Assistant employer: iCrave
Journey is an exceptional employer that fosters a vibrant and creative work culture, making it an ideal place for individuals looking to thrive in a dynamic environment. With opportunities for personal and professional growth, employees are encouraged to engage in meaningful projects while enjoying a supportive atmosphere that values collaboration and innovation. Located in the heart of East London, the role of Cross-Studio, Studio Assistant offers a unique chance to be part of a global design agency that shapes the future through multidimensional experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Cross-Studio, Studio Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at iCrave. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like iCrave before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Cross-Studio, Studio Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to iCrave:Your cover letter is your chance to shine! Tell us why you want to work at iCrave specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at iCrave!
How to prepare for a job interview at iCrave
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
