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- Tasks: Be the first point of contact for customers and deliver top-notch service.
- Company: Join a forward-thinking, family-owned leasing company in Milton Keynes.
- Benefits: Enjoy a competitive salary, 25 days leave, and great company events.
- Why this job: Shape your career while making a real impact in a dynamic environment.
- Qualifications: 2+ years in fleet administration and a passion for customer support.
- Other info: Opportunities for career progression and a supportive team culture.
The predicted salary is between 24000 - 32000 £ per year.
This is an exciting opportunity for the right candidate to grow their career and progress within an FN50 leasing company. We are a forward-thinking, family-owned vehicle contract hire and leasing company based in Milton Keynes and are looking for a talented Fleet Customer Operations Executive to join our team.
The ideal candidate will be part of a developing team, with the autonomy and ability to help shape and direct the company moving forwards. We are looking for someone proactive and detail-driven who’s comfortable working in a busy operational environment and genuinely cares about supporting customers and co-workers.
Duties:
- First point of contact for customers.
- Taking ownership in delivering excellent customer service, ensuring customer needs are fully understood.
- Setup of new contracts within Fleet management and other related systems.
- Invoicing customers.
- Assisting in vehicle disposals & logistics along with relevant paperwork.
- Penalty charge notices and customer recharges.
- Maintaining vehicle details & contracts on fleet management systems.
- Managing post income and deliveries and collections.
- Motor Insurance updates and checks with group insurance.
- Contribute to ICR’s social media presence and marketing activity.
- Assist in customer maintenance management.
- Assist Account Managers with credit control.
The ideal candidate:
- Must have proven fleet industry administrative experience (Ideally 2 years or more).
- Demonstrate a basic knowledge and understanding of Business Contract Hire and Salary Sacrifice products.
- Be motivated and ambitious to progress in their career.
- Think strategically & commercially.
- Focus on customer & business needs.
- Drive innovation and lead change.
- Show excellent attention to detail and have a focus on accuracy.
- PC literate with the ability to navigate multiple systems accurately.
- Excellent written and verbal communication skills.
Salary: up to £28,000 basic depending on experience
Requirements:
- Fleet administration: (2 years or more preferred)
- Full UK Driving Licence
Job Type: Full-time
25 days annual leave (plus bank holidays), Birthday off, Company events, Company pension, Life insurance, On-site parking, Sick pay.
Fleet Customer Operations Executive in Milton Keynes employer: ICR Leasing
Contact Detail:
ICR Leasing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Customer Operations Executive in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to fleet operations. Show off your knowledge about Business Contract Hire and Salary Sacrifice products to impress them!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Fleet Customer Operations Executive in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your fleet industry administrative experience and any relevant achievements that show you’re detail-driven and proactive.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Fleet Customer Operations Executive role. Share specific examples of how you've delivered excellent customer service and contributed to team success in previous roles.
Showcase Your Communication Skills: Since excellent written and verbal communication is key, ensure your application is clear, concise, and free of errors. This is your chance to demonstrate your attention to detail right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process.
How to prepare for a job interview at ICR Leasing
✨Know Your Fleet Stuff
Make sure you brush up on your fleet industry knowledge, especially around Business Contract Hire and Salary Sacrifice products. Being able to discuss these topics confidently will show that you're serious about the role and understand the business.
✨Customer Service is Key
Since you'll be the first point of contact for customers, think of examples where you've delivered excellent customer service in the past. Prepare to share how you’ve handled challenging situations and ensured customer satisfaction.
✨Show Your Attention to Detail
This role requires a keen eye for detail, so be ready to demonstrate your organisational skills. Bring examples of how you've managed contracts or paperwork accurately in previous roles, as this will highlight your suitability for the position.
✨Be Proactive and Ambitious
The company is looking for someone who is motivated to progress. Share your career aspirations and how you plan to contribute to the team’s success. This will show that you’re not just looking for a job, but a place to grow.
