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- Tasks: Be the first point of contact for customers and deliver top-notch service.
- Company: Join a forward-thinking, family-owned leasing company in Milton Keynes.
- Benefits: Enjoy 25 days annual leave, birthday off, and smart casual dress code.
- Why this job: Shape your career in a dynamic environment with growth opportunities.
- Qualifications: 2+ years in fleet administration and a full UK driving licence required.
- Other info: No weekends! Work Monday to Friday, 9am-5.30pm.
The predicted salary is between 25000 - 28000 £ per year.
This is an exciting opportunity for the right candidate to grow their career and progress within an FN50 leasing company. We are a forward-thinking, family-owned vehicle contract hire and leasing company based in Milton Keynes and are looking for a talented Fleet Customer Operations Executive to join our team. The ideal candidate will be part of a developing team, with the autonomy and ability to help shape and direct the company moving forwards. We are looking for someone proactive and detail-driven who’s comfortable working in a busy operational environment and genuinely cares about supporting customers and co-workers.
Duties:
- First point of contact for customers.
- Taking ownership in delivering excellent customer service, ensuring customer needs are fully understood.
- Setup of new contracts within Fleet management and other related systems.
- Invoicing customers.
- Assisting in vehicle disposals & logistics along with relevant paperwork.
- Penalty charge notices and customer recharges.
- Maintaining vehicle details & contracts on fleet management systems.
- Manages post income and deliveries and collections.
- Motor Insurance updates and checks with group insurance.
- Contribute to ICR’s social media presence and marketing activity.
- Assist in customer maintenance management.
- Assist Account Managers with credit control.
The ideal candidate:
- Must have proven fleet industry administrative experience (ideally 2 years or more).
- Demonstrate a basic knowledge and understanding of Business Contract Hire and Salary Sacrifice products.
- Be motivated and ambitious to progress in their career.
- Think strategically & commercially.
- Focus on customer & business needs.
- Drive innovation and lead change.
- Show excellent attention to detail and have a focus on accuracy.
- PC literate with the ability to navigate multiple systems accurately.
- Excellent written and verbal communication skills.
Working hours: Monday - Friday 9am-5.30pm (No weekends)
Salary: Up to £28,000 basic depending on experience
Requirements:
- Fleet administration: (2 years or more preferred)
- Full UK Driving Licence
Job Type: Full-time
Benefits:
- 25 days annual leave (plus bank holidays)
- Birthday off
- Smart Casual dress
- Company events
- Company pension
- Life insurance
- On-site parking
- Sick pay
Working Location: On site, Milton Keynes, MK1 1DF
Fleet Customer Operations Executive employer: ICR Leasing
Contact Detail:
ICR Leasing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Customer Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the fleet industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their success.
✨Tip Number 3
Practice your customer service skills! Since you'll be the first point of contact, think about how you can demonstrate your proactive approach and attention to detail during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Fleet Customer Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fleet Customer Operations Executive role. Highlight your fleet industry experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your customer service skills and attention to detail, as these are key for us.
Showcase Your Communication Skills: Since excellent written and verbal communication is crucial for this position, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ICR Leasing
✨Know Your Fleet Basics
Make sure you brush up on your knowledge of Business Contract Hire and Salary Sacrifice products. Being able to discuss these topics confidently will show that you understand the industry and are ready to hit the ground running.
✨Customer Service is Key
Since you'll be the first point of contact for customers, think about examples from your past experience where you've delivered excellent customer service. Be prepared to share how you handled challenging situations and ensured customer satisfaction.
✨Show Your Attention to Detail
This role requires a keen eye for detail, especially when managing contracts and invoicing. Bring along examples of how you've maintained accuracy in your previous roles, and be ready to discuss how you ensure nothing slips through the cracks.
✨Be Proactive and Innovative
The company values individuals who can drive innovation and lead change. Think of instances where you've taken initiative or suggested improvements in your previous jobs. This will demonstrate your proactive nature and ambition to progress within the company.