Digital Asset Specialist

ICP is a global leader in Content Operations, partnering with some of the world’s most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive. We provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

The Digital Asset Specialist plays a pivotal role in delivering operational efficiency to our client’s MarTech ecosystem, focusing on Product Information management, to support strategic goals. You are responsible for various operational and written content-related activities, coordinating data and reporting, and leading client-facing interactions within a Digital Product Information Management (PIM) framework. This role supports a global company where leadership, customer service, governance, and process optimization are crucial.

The primary focus will be on ensuring seamless day-to-day operations, implementing against processes while seeking improvements, and fostering global collaboration. A proficient team player striving to support a cohesive team driven toward achieving objectives. Understands global operations, working closely with team leads to execute on clear guidelines and goals aimed at achieving common objectives and ensuring global standardization.

By infusing ICP core values of Curiosity, Inclusivity, Focus, Creativity, Trustworthiness into your leadership and approach, you will not only achieve success in this role but also contribute to the positive culture and growth of the organization.

How You Will Make an Impact

• Provide input for reports to track agreed upon KPIs
• Understand and work against SLAs
• Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning
• Ensure timely delivery of product information into the PIM platform
• Participate in training to ensure alignment with organizational goals
• Help create a productive and positive work environment
• Feedback any product issues and various other challenges to help the product and automation teams find solutions
• Provide exceptional customer service to the client and their vendors
• Understand the importance of following guidelines and ability to follow them thoroughly and accurately
• Proficient when it comes to stress management and able to manage client’s and team’s expectations

Process Improvements

• Execute against documented workflow and processes, while also feeding back ideas for improvements
• Identify or support implementation of opportunities for process optimization and automation to streamline workflows, enhance efficiency, and effectiveness.
• Follow metadata schemas that reflect the true needs of the business
• Collaborate with global cross-functional teams to learn best practices, enhancing overall operational efficiency and ensure alignment with organizational objectives
• Be a strong team player with your direct team (internal to ICP and external) and global partners
• Work with the account team to assure clear task distribution and management
• Work with the management team to assure clear communication and timely escalation when required

Client Facing Engagement

• Where required, collaborate with cross functional teams and agencies stakeholders to ensure content and campaigns are delivered on time and meet quality standards
• Listen, learn, and adapt to changes in the business’ needs
• Attend client meeting, as required to ensure knowledge to the business
• Provide PIM training and support to client team members
• Effectively manage expectations to assure client satisfaction

What You’ll Have:

• Requires a managerial experience of at least 2-3 years in team management in a client facing role, BA/BS and experience/interest in marketing, commerce and/or creative technologies or related field, including a minimum of 3 years’ experience in a client-facing agency or consulting role; or any combination of education and experience, which would provide an equivalent background.
• Good understanding/interest in beauty industry.

Preferred Skills, Capabilities and Experiences:

• Must have acute attention to detail
• Experience in proof reading
• Analytical skills
• Effective communication skills, both verbal and written, with an influential communication style
• Creative problem-solving mindset and a deeply curious nature
• Ability to clearly articulate complex situations / ideas and lead discussions with colleagues, and leadership
• Understanding of project management principles
• Ability to adapt to evolving client needs, industry trends, and internal processes

At ICP we are committed to creating an inclusive culture that is grounded in our core values and how we provide top class service to our clients and how we show up and support each other within our communities. We celebrate different backgrounds, experiences, and perspectives—encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more ICP is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.