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- Tasks: Lead operational delivery for Coca-Cola, ensuring smooth execution of digital asset management services.
- Company: Join a global leader in content operations with top brands like Coca-Cola and Unilever.
- Benefits: Enjoy hybrid work, generous time off, and comprehensive health benefits.
- Why this job: Make an impact by optimising workflows and building strong client relationships.
- Qualifications: 4+ years in marketing tech or content operations; strong team collaboration skills.
- Other info: Dynamic role with opportunities for growth and innovation in a supportive environment.
The predicted salary is between 50000 - 65000 £ per year.
ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive. We provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role.
ABOUT THE ROLE
As an Account Operations Lead, you will play a key role in supporting operational execution for the Coca-Cola account, working closely with the Global Operations Director to ensure the seamless delivery of DAM services. You will lead operational delivery for assigned Coca-Cola brands and Operating Units, coordinating globally dispersed teams responsible for asset ingest, metadata management, governance, and user support within Coke’s DAM ecosystem. Your role focuses on coordinating day-to-day operations, ensuring workflows are executed efficiently, and maintaining alignment with governance standards and SLAs.
HOW YOU WILL MAKE AN IMPACT
- Coordinate operational activities for the Coca-Cola account, ensuring smooth execution and delivery of DAM workflows and services.
- Lead asset management operations for assigned brands and Operating Units, ensuring alignment with governance standards and SLAs.
- Provide operational leadership for the Operating Units’ DAM support team, ensuring consistent delivery standards and collaboration across regions.
- Act as a key operational contact for client stakeholders, facilitating communication, alignment, and prioritization of requests.
- Support globally dispersed teams in achieving client objectives while maintaining operational efficiency.
- Assist in managing workflows, distributing workloads, and tracking team performance to meet SLAs and project deadlines.
- Contribute to the implementation and optimization of DAM workflows, ensuring alignment with client goals and best practices.
- Ensure adherence to DAM governance standards, including metadata quality, asset ingestion processes, and taxonomy structures.
- Support asset lifecycle management, including ingestion, metadata governance, asset updates, and archiving processes.
- Engage with brand teams and agency partners to support DAM workflows, resolve asset management issues, and promote best practices.
- Provide operational reporting on platform activity, SLA performance, and team delivery metrics.
- Promote adherence to governance frameworks to maintain asset compliance, data integrity, and user satisfaction.
- Support training and best practice guidance to increase user engagement and adoption of Coke’s DAM platform.
- Identify operational risks and workflow bottlenecks, and elevate issues when needed to maintain SLA delivery.
ACCOUNT OPERATIONS EXECUTION
- Assist in building and maintaining operational timelines for the client account to ensure timely delivery of projects.
- Monitor SLAs, team capacity, and platform activity to support alignment with client expectations.
- Support the creation of status reports and KPIs for stakeholder review.
- Help identify and elevate operational challenges, contributing to resolution strategies.
- Assist in creating SOPs for account operations.
- Implement, execute, and maintain SOPs to ensure operational excellence across the account team.
- Maintain process documentation, as well as reporting and analytics documents.
PROCESS IMPROVEMENTS
- Document and refine workflows tailored to client needs to improve process efficiency and consistency.
- Identify opportunities to leverage technology and automation to improve operational outcomes.
- Support operational enhancements and DAM workflow improvements in collaboration with internal teams.
COLLABORATION
- Build strong relationships with Coca-Cola stakeholders, ensuring clear communication and consistent service delivery.
- Work closely with cross-functional teams to provide seamless operational support.
- Facilitate coordination among globally dispersed teams to maintain cohesive operations.
- Actively participate in client communication channels to provide ongoing operational support and guidance.
WHAT YOU WILL BRING
- 4+ years of experience in marketing technology, content operations, Digital Asset Management, or a related field.
- A bachelor's degree in a related field is required.
- Proven ability to work effectively within teams, fostering collaboration and contributing to shared goals.
- Foundational knowledge of metadata management, taxonomy structures, asset ingest processes, and DAM systems.
- Proficiency in Microsoft Office, data analysis, and familiarity with DAM or related platforms.
- Strong communication skills for managing stakeholder relationships and aligning on objectives.
- Ability to manage detailed workflows while balancing broader client goals.
- A proactive approach to identifying and resolving challenges in a dynamic operational environment.
- Clear verbal, written, and presentation abilities to support effective stakeholder engagement.
- Familiarity with project management best practices and standards.
PREFERRED QUALIFICATIONS
- Experience working with enterprise DAM platforms.
- Experience supporting global marketing and brand operations environments.
- Experience in library and information science or system integrations is a plus.
- Familiarity with automation tools and process optimization is desirable.
- Project management experience is a plus.
- Team leadership or team coordination experience.
Account Operations Lead employer: Icpnet
Contact Detail:
Icpnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Operations Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to the brands you want to work with. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, like being Curious and Inclusive, and think about how you can showcase these traits during your conversation.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Operations Lead. Highlight your problem-solving skills and how you've successfully managed projects in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at ICP.
We think you need these skills to ace Account Operations Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Operations Lead role. Highlight your experience in content operations and any relevant skills that align with our values at ICP. We want to see how you can bring your unique flair to our team!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled challenges in previous roles. We love a proactive approach, so let us know how you’ve identified issues and implemented solutions in dynamic environments.
Highlight Team Collaboration: Since this role involves working closely with globally dispersed teams, emphasise your teamwork experience. Share stories that demonstrate your ability to foster collaboration and build strong relationships with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at Icpnet
✨Know Your Stuff
Make sure you understand the ins and outs of Digital Asset Management (DAM) and content operations. Brush up on your knowledge about metadata management, taxonomy structures, and how they relate to Coca-Cola's needs. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've tackled operational challenges in previous roles. Think about times when you identified bottlenecks or improved workflows. This will demonstrate your proactive approach and ability to thrive in a dynamic environment, which is key for the Account Operations Lead position.
✨Build Relationships
Since this role involves liaising with various stakeholders, highlight your experience in building strong relationships. Prepare to talk about how you've effectively communicated and collaborated with teams in the past, especially in a global context. This will show that you can facilitate communication and ensure smooth operations across regions.
✨Align with Company Values
ICP values curiosity, focus, creativity, trustworthiness, and inclusivity. Think about how you embody these values in your work. Be prepared to share examples that reflect these traits, as aligning with the company culture will be crucial for your success in the interview.