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For Companies At a Glance
- Tasks: Lead and coordinate large-scale projects across marketing and content operations.
- Company: Join a global leader in Content Operations with top brands as clients.
- Benefits: Enjoy hybrid work, generous time off, and comprehensive health benefits.
- Why this job: Make a real impact by driving innovative solutions for renowned brands.
- Qualifications: 7+ years in project management with strong leadership skills.
- Other info: Be part of a people-first culture that values curiosity and inclusivity.
The predicted salary is between 60000 - 80000 £ per year.
About ICP
ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We're A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!
About The Role
We are looking for a proficient Program Manager with strong strategic project and program management and leadership experience to lead and coordinate large-scale initiatives across consulting, managed services, and creative operations engagements. This role is responsible for aligning strategic objectives with execution and overseeing a portfolio of projects while ensuring unified delivery across cross-functional teams. The Program Manager will lead the overall work efforts of project teams and is accountable for managing programs and projects throughout their entire lifecycle. The ideal candidate brings deep program and project leadership experience, knowledge of marketing and content operations, and the ability to drive outcomes for enterprise clients through structured, service-oriented delivery. This is a global hybrid role based in the UK, reporting to the Director, Operations, Business Optimization. The Program Manager serves in a full-time capacity and is up to 100% billable.
How You Will Make An Impact
- Lead programs across multiple consulting and managed services engagements related to marketing operations, digital content, and marketing technology.
- Serve as the primary point of coordination between internal delivery teams, client stakeholders, and vendor partners.
- Align program objectives with client business goals, ensuring outcomes are measurable, scalable, and strategically sound.
- Manage interdependent project timelines, risks, and resources while ensuring on-time, on-budget delivery.
- Proactively identify risks and dependencies; facilitate resolution and escalate issues when necessary.
- Track agreed-upon project metrics, milestones, and resources to ensure timely delivery of outcomes as defined in the Scope of Work.
- Develop program reporting and tracking frameworks and benchmarks.
- Translate project challenges into clear, actionable plans across teams.
- Maintain governance structures, reporting cadences, and stakeholder communications at both strategic and operational levels.
- Collaborate with account leadership to identify growth opportunities and continuously optimize delivery performance.
- Drive process maturity, knowledge sharing, and standardization across engagements.
- Maintain a high level of client satisfaction through operational clarity, trusted leadership, and transparent communication.
- Establish policies, procedures, and best practices for program and project management.
- Provide updates on project portfolio performance and delivery resource management.
- Manage internal and external project resources.
- Develop strong working relationships with business partners, subject matter experts, support functions, and other key stakeholders.
- Recognize, clarify, and prioritize project plan activities.
What You Will Bring
- Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.
- Minimum of 7 years of experience managing large-scale portfolios, programs, or digital initiatives.
- Minimum of 7 years of experience in a client-facing agency, consultancy, or professional services environment.
- Experience managing cross-functional teams, budgets, and large, complex initiatives.
- Strong command of project management frameworks, including PMBOK, Agile, and hybrid models.
- Proficiency in project management tools such as Jira, Workfront, and Monday.com.
- Familiarity with CMS, DAM, PIM, eCommerce, MarTech, or related digital systems.
- Familiarity with the product development lifecycle.
- Strong understanding of content management and digital content ecosystems.
- Strong verbal and written communication skills for both technical and non-technical audiences.
- Strong interpersonal skills, with the ability to influence, lead teams, and engage stakeholders.
Preferred
- Master’s degree or MBA.
- PMP or equivalent project management certification.
- Agile certification (CSM, PMI-ACP, SAFe).
- Experience with API integrations, platform configuration, and cloud/SaaS implementations.
- Technical understanding of web development, content architecture, or digital product workflows.
- Experience coaching or mentoring others in project management practices.
- Knowledge of change management methodologies.
- Background in creative or marketing operations is a plus.
ICP VALUES
- Curious: Always learning, eager to explore endless possibilities.
- Inclusive: Diversity is our strength. Every voice matters, and we achieve more together.
- Focused: With a clear vision and unwavering dedication, we move forward and deliver excellence.
- Creative: Unleashing imagination, innovating boldly, and redefining what’s possible.
- Trustworthy: Built on honesty, respect, and integrity, we stand strong together.
Program Manager employer: ICP
Contact Detail:
ICP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, like being Curious and Inclusive, so you can show how you fit right in. Tailor your answers to reflect their mission!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you articulate your experience and skills confidently, especially when discussing your project management expertise.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression. It shows you're genuinely interested and reinforces your enthusiasm for the role.
We think you need these skills to ace Program Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Program Manager role. Highlight your experience in managing large-scale projects and how it aligns with our values at ICP. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven outcomes in previous roles. This helps us understand your impact and how you can contribute to our mission at ICP.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ICP!
How to prepare for a job interview at ICP
✨Know Your Stuff
Make sure you understand the ins and outs of program management, especially in content operations. Brush up on project management frameworks like PMBOK and Agile, and be ready to discuss how you've applied these in past roles.
✨Showcase Your People Skills
As a Program Manager, you'll need to build strong relationships with clients and teams. Prepare examples of how you've successfully managed cross-functional teams and resolved conflicts. Highlight your communication skills and how they’ve helped you influence stakeholders.
✨Align with Their Values
ICP values curiosity, inclusivity, focus, creativity, and trustworthiness. Think of specific instances where you've demonstrated these values in your work. This will show that you're not just a fit for the role, but also for their company culture.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific challenges in program management. Practice articulating your thought process for managing risks, timelines, and resources. Use the STAR method (Situation, Task, Action, Result) to structure your answers.