Product Owner in London

ICP is a global leader in Content Operations, partnering with some of the world’s most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels.

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive. We provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You’re not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role.

The Senior Consultant role is a workstream and deliverable leader, responsible for translating strategy into action while ensuring clarity, quality, and forward momentum. This role balances independent delivery leadership with coaching and enabling others, helping shape structured work plans and client-ready outputs that drive measurable outcomes.

This role requires a strategic, delivery focused product owner to lead the development, evolution, and adoption of the Downstream Self-Service Platform—one of Client’s key AI driven transformation initiatives. The platform will enable Markets to localize campaigns efficiently, compliantly, and at scale, powered by a composable architecture and AI enabled automation across briefing, transcreation, compliance, and activation workflows.

As ICP continues to evolve as an integrated, insight-led partner, this role is essential to:

• Lead workstreams that connect strategic intent to tactical execution
• Drive clarity in deliverables, decision-making, and team alignment
• Build trust with client stakeholders through thoughtful recommendations
• Bring forward insights that shape ICP frameworks, methods, and IP
• Strengthen consulting maturity across the broader team

Key Responsibilities:

• Lead end-to-end workstreams, ensuring clarity of objectives, approach, timelines, and deliverables.
• Produce high-quality outputs that translate complexity into structured, client-ready narratives.
• Apply ICP frameworks and consulting methodologies consistently, improving and adapting them where needed.
• Manage day-to-day client interactions within your workstream; maintain trust and credibility.
• Present components of project recommendations with confidence and clarity.
• Help clients navigate ambiguity by framing decisions, tradeoffs, and implications.

Project Specific Responsibilities:

The Product Owner owns the execution of the vision through product roadmap, deployment and value delivery. To make it happen the PO collaborates with many stakeholders: Marketing/Brand, Markets, IT, CSC, Legal/Compliance, and agencies to ensure the platform meets diverse market needs and aligns with PMI’s broader CSC strategy.

Product Vision & Strategy:

• Define and evolve the platform vision and roadmap aligned with CSC Transformation.
• Shape functional scope across core pillars: briefing intelligence, transcreation automation, smart tagging, asset readiness, workflow orchestration, and market self-service.
• Ensure a modular, composable, vendor agnostic solution leveraging AI and existing ecosystem capabilities.

Requirements & Backlog Ownership:

• Lead requirements gathering across Markets and global teams.
• Translate business needs into requirements. These will be captured in epics and user stories according to agile methodology.
• Maintain and prioritize the backlog based on business value, feasibility, and user feedback.
• Ensure requirements support scalability, efficiency, and compliance.

Delivery & Execution:

• Partner with engineering, design, data, and architecture to deliver through agile sprints to deliver on time and with quality.
• Oversee the full product lifecycle from discovery to rollout.
• Ensure smooth integration with core systems (e.g., DAM, Workfront, …) and AI Factory capabilities as well as effective reuse of pilot capabilities.
• Drive testing, adoption, and responsible AI usage with clear guardrails.
• Support change management stream.

Stakeholder Management:

• Serve as the primary point of contact for Markets, integrating their needs into the roadmap.
• Collaborate closely with the other PO and IT functions to ensure seamless delivery.
• Foster collaboration with creative and compliance teams.
• Provide updates to governance bodies and ensure alignment with Transformation and transcreation pilots.

Performance, Compliance & Quality:

• Define KPIs (speed to market, compliance, efficiency, adoption) and ways to track it.
• Monitor performance and adoption, identify optimization opportunities, and drive continuous improvement.

Market Rollout & Adoption:

• Lead pilot onboarding, adoption, and feedback gathering.
• Prepare scaling plans balancing standardization with market flexibility.
• Collaborate with Change management on training, best practices, and operating models.

Ideal Candidate Profile:

• Strong independent executor who can turn strategy into action.
• Clear, structured communicator who elevates the work of others and brings strong communication, influence and storytelling.
• Demonstrates judgment, ownership, and forward-thinking problem solving.
• Shows growing maturity in both strategic framing and client relationship leadership.
• Experience as a Product Owner in digital marketing, content supply chain, operations, or workflow automation.
• Experience with AI enabled or automation rich products.
• Strong product management expertise in multi-market environments.
• Familiarity with Martech platforms (DAM, workflow/project management, rights management, metadata frameworks).
• Strong stakeholder management and agile delivery experience.
• Understanding of transcreation, asset management, and activation workflows.
• Experience with AI powered creative or workflow tools.
• Knowledge of composable architecture.
• Background in regulated global environments is a plus.

Someone who exemplifies our ICP Values:

• Curious: Always learning, eager to explore endless possibilities.
• Inclusive: Diversity is our strength. Every voice matters and we can achieve more when we do it together.
• Focused: With clear vision and unwavering dedication, we progress forward and deliver excellence.
• Creative: Unleashing imagination, innovating boldly, and redefining possible.
• Trustworthy: Built on honesty, respect, and integrity we stand strong together.