Operations Lead in London

We're looking for an organised and supportive Team Manager to lead a small team delivering high-quality work for one of our global clients.

This is a hands‑on management role where you'll be responsible for the day‑to‑day running of the team, ensuring work is delivered accurately, on time and to a high standard.

You'll support your team through coaching, training and regular feedback, while working closely with colleagues across the UK, India and the Americas to ensure a consistent and collaborative approach.

If you're someone who enjoys developing people, improving processes and creating a positive team environment, we'd love to hear from you.

• What You'll Be Doing
• Lead, support and develop a small team, creating a positive and collaborative working environment.
• Manage day‑to‑day workloads, ensuring tasks are prioritised effectively and deadlines are met.
• Provide regular coaching, guidance and feedback to help team members grow and succeed.
• Support the onboarding and training of new team members.
• Hold regular one‑to‑one meetings and encourage open communication across the team.
• Promote a culture of accountability, collaboration and continuous improvement.
• Day‑to‑Day Operations
• Oversee the smooth running of daily team activities and workflows.
• Monitor work quality and ensure agreed service standards are consistently met.
• Respond to operational queries and help resolve day‑to‑day issues.
• Identify potential risks or bottlenecks and work with the wider team to resolve them.
• Keep operational documentation and processes up to date.
• Process Improvement
• Look for practical ways to improve how the team works.
• Help simplify processes and introduce more efficient ways of working.
• Support the implementation of new procedures and best practices.
• Monitor team performance and provide updates to management where required.
• Build strong working relationships with colleagues across different teams and locations.
• Work closely with managers and stakeholders to ensure work is delivered successfully.
• Share knowledge and encourage consistency across teams.
• Communicate clearly and professionally with both internal teams and clients when required.

About You

You'll be an organised and approachable people manager who enjoys supporting others and keeping operations running smoothly.

We're looking for someone with

• Previous experience managing or supervising a small team.
• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• The ability to manage multiple priorities in a fast‑paced environment.
• A proactive approach to problem‑solving and continuous improvement.
• Excellent attention to detail.
• Confidence using Microsoft Office and business systems.
• Experience working in a client‑facing, operational or administrative environment.
• Experience working with global teams.
• An understanding of service level agreements (SLAs) or operational performance reporting.

Why Join Us?

You'll be joining a collaborative and supportive team where your ideas are valued and your contribution makes a real difference.

We encourage continuous learning, value new perspectives and are committed to creating an inclusive environment where everyone can thrive.

Our Values

• Curious
• Always looking for opportunities to learn and improve.
• Collaborative
• Enjoys working with others and building strong relationships.
• Adaptable
• Comfortable responding to changing priorities.
• Focused
• Delivers high‑quality work with care and attention to detail.
• Creative
• Brings fresh ideas and practical solutions.
• Trustworthy
• Acts with honesty, integrity and accountability.
• Inclusive
• Values different perspectives and helps create a workplace where everyone feels welcome.
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