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For Companies At a Glance
- Tasks: Lead operational delivery for Coca-Cola's Digital Asset Management services and coordinate global teams.
- Company: Join a dynamic team supporting one of the world's most iconic brands.
- Benefits: Competitive salary, professional development, and opportunities for global collaboration.
- Why this job: Make an impact by optimising workflows and enhancing client relationships in a fast-paced environment.
- Qualifications: 4+ years in marketing tech or content operations; strong teamwork and communication skills required.
- Other info: Exciting opportunity for career growth in a collaborative and innovative setting.
The predicted salary is between 45000 - 55000 £ per year.
About the Role
As an Account Operations Lead, you will play a key role in supporting operational execution for the Coca‐Cola account, working closely with the Global Operations Director to ensure the seamless delivery of DAM services. You will lead operational delivery for assigned Coca‐Cola brands and Operating Units, coordinating globally‐dispersed teams responsible for asset ingest, metadata management, governance, and user support within Coke's DAM ecosystem. The platform supports a large global environment used by brand teams, agencies, and regional stakeholders to manage and distribute marketing content.
Your role focuses on coordinating day‐to‐day operations, ensuring workflows are executed efficiently, and maintaining alignment with governance standards and SLAs. You will contribute to DAM best practices, including metadata quality, taxonomy governance, asset lifecycle management, and operational reporting. You will also help resolve operational challenges, support reporting and data analysis, and ensure the team meets client expectations. As a key member of the account operations team, you will help drive operational success while strengthening client relationships and supporting long‐term platform adoption.
Your day‐to‐day responsibilities will involve collaborating closely with the Global Operations Director and stakeholders to prioritize tasks, monitor platform activities, and support continuous improvement of DAM workflows.
How You Will Make an Impact
- Coordinate operational activities for the Coca‐Cola account, ensuring smooth execution and delivery of DAM workflows and services.
- Lead asset management operations for assigned brands and Operating Units, ensuring alignment with governance standards and SLAs.
- Provide operational leadership for the Operating Units' DAM support team, ensuring consistent delivery standards and collaboration across regions.
- Act as a key operational contact for client stakeholders, facilitating communication, alignment, and prioritization of requests.
- Support globally dispersed teams in achieving client objectives while maintaining operational efficiency.
- Assist in managing workflows, distributing workloads, and tracking team performance to meet SLAs and project deadlines.
- Contribute to the implementation and optimization of DAM workflows, ensuring alignment with client goals and best practices.
- Ensure adherence to DAM governance standards, including metadata quality, asset ingestion processes, and taxonomy structures.
- Support asset lifecycle management, including ingestion, metadata governance, asset updates, and archiving processes.
- Engage with brand teams and agency partners to support DAM workflows, resolve asset management issues, and promote best practices.
- Provide operational reporting on platform activity, SLA performance, and team delivery metrics.
- Promote adherence to governance frameworks to maintain asset compliance, data integrity, and user satisfaction.
- Support training and best practice guidance to increase user engagement and adoption of Coke's DAM platform.
- Identify operational risks and workflow bottlenecks, and escalate issues when needed to maintain SLA delivery.
Account Operations Execution
- Assist in building and maintaining operational timelines for the client account to ensure timely delivery of projects.
- Monitor SLAs, team capacity, and platform activity to support alignment with client expectations.
- Support the creation of status reports and KPIs for stakeholder review.
- Help identify and escalate operational challenges, contributing to resolution strategies.
- Assist in creating SOPs for account operations.
- Implement, execute, and maintain SOPs to ensure operational excellence across the account team.
- Maintain process documentation, as well as reporting and analytics documents.
Process Improvements
- Document and refine workflows tailored to client needs to improve process efficiency and consistency.
- Identify opportunities to leverage technology and automation to improve operational outcomes.
- Support operational enhancements and DAM workflow improvements in collaboration with internal teams.
Collaboration
- Build strong relationships with Coca‐Cola stakeholders, ensuring clear communication and consistent service delivery.
- Work closely with cross‐functional teams to provide seamless operational support.
- Facilitate coordination among globally dispersed teams to maintain cohesive operations.
- Actively participate in client communication channels to provide ongoing operational support and guidance.
What You Will Bring
- 4+ years of experience in marketing technology, content operations, Digital Asset Management, or a related field. A bachelor's degree in a related field is required.
- Team Collaboration: Proven ability to work effectively within teams, fostering collaboration and contributing to shared goals.
- Operational Support: Foundational knowledge of metadata management, taxonomy structures, asset ingest processes, and DAM systems.
- Technical Skills: Proficiency in Microsoft Office, data analysis, and familiarity with DAM or related platforms.
- Client Interaction: Strong communication skills for managing stakeholder relationships and aligning on objectives.
- Attention to Detail: Ability to manage detailed workflows while balancing broader client goals.
- Problem‐Solving: A proactive approach to identifying and resolving challenges in a dynamic operational environment.
- Communication Skills: Clear verbal, written, and presentation abilities to support effective stakeholder engagement.
- Project Management: Familiarity with project management best practices and standards.
Preferred Qualifications
- Experience working with enterprise DAM platforms.
- Experience supporting global marketing and brand operations environments.
- Experience in library and information science or system integrations is a plus.
- Familiarity with automation tools and process optimization is desirable.
- Project management experience is a plus.
- Team leadership or team coordination experience.
Account Operations Lead in London employer: ICP
Contact Detail:
ICP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Operations Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Coca-Cola or similar brands. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its DAM practices. Show us you know your stuff about metadata management and operational excellence – it’ll impress the hiring team!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Operations Lead. Highlight your problem-solving skills and teamwork – we love that!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who want to make an impact.
We think you need these skills to ace Account Operations Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Operations Lead role. Highlight your experience in marketing technology and Digital Asset Management, and show how your skills align with the job description.
Showcase Your Teamwork Skills: We love a good team player! In your application, mention specific examples of how you've collaborated with others to achieve shared goals. This will demonstrate your ability to work effectively within teams, which is key for this role.
Highlight Problem-Solving Abilities: Don’t forget to include instances where you’ve tackled operational challenges. We want to see your proactive approach to identifying issues and finding solutions, especially in a dynamic environment like ours.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at ICP
✨Know Your DAM Basics
Before the interview, brush up on your knowledge of Digital Asset Management (DAM) systems. Understand key concepts like metadata management, taxonomy structures, and asset lifecycle management. This will show that you’re not just familiar with the terms but can also apply them in real-world scenarios.
✨Showcase Your Team Collaboration Skills
Since this role involves working closely with globally dispersed teams, be ready to share examples of how you've successfully collaborated in the past. Highlight specific instances where your teamwork led to improved operational outcomes or resolved challenges.
✨Prepare for Client Interaction Questions
Expect questions about managing stakeholder relationships and aligning objectives. Think of examples where you’ve effectively communicated with clients or stakeholders, and how you ensured their needs were met while maintaining operational efficiency.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving in a dynamic environment. Share specific challenges you've faced in previous roles and the strategies you employed to overcome them. This will illustrate your proactive mindset and ability to adapt.