At a Glance
- Tasks: Support clients with Digital Asset Management and ensure smooth content operations.
- Company: Global leader in Content Operations with a people-first culture.
- Benefits: Competitive salary, work/life balance, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities to learn and innovate.
- Why this job: Join a dynamic team and make an impact on global brands' content strategies.
- Qualifications: Detail-oriented, proactive team player with a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
ICP is a global leader in Content Operations, partnering with some of the world’s recognizable brands. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels.
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes. ICP values curiosity, focus, creativity, trustworthiness, and inclusivity, and we are a people-first company that supports work/life balance and competitive benefits.
The Digital Asset Specialist role supports the implementation of our client’s Digital Asset Management (DAM) system and delivers with excellence to the client’s content ecosystem, focusing on marketing asset management to support strategic goals. The specialist will focus on DAM services as an integral function in day-to-day asset management operations, manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices. You will also manage user queries and assist in creating reports. You are responsible for various content-related activities and will support a global company where attention to detail, customer service, governance, and support are crucial. The primary focus will be on ensuring seamless day-to-day delivery, executing against processes, and fostering collaboration. A proactive, detail-oriented team player who works closely with other team members to support clear guidelines and goals and promote global standardization.
Responsibilities
- Provide input for reports to track agreed-upon KPIs
- Understand and work against SLAs
- Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation to ensure smooth functioning
- Ensure timely delivery of assets into the DAM platform
- Participate in training to ensure alignment with organizational goals
- Help create a productive and positive work environment
- Provide feedback on product issues and challenges to help product and automation teams find solutions
- Provide exceptional customer service to the client and their vendors
- Understand asset rights/usage/restrictions and compliance to ensure asset safety
- Execute against documented workflow and processes, while also feeding back ideas for improvements
- Identify or support implementation of opportunities for process optimization and automation to streamline workflows, enhance efficiency, and effectiveness
- Follow metadata schemas that reflect the true needs of the business
Collaboration
- Collaborate with global cross-functional teams to learn best practices, enhance overall operational efficiency, and ensure alignment with organizational objectives
- Be a strong team player with your direct team (internal to ICP and external) and global partners
Client Facing Engagement
- Where required, collaborate with cross-functional teams and agency stakeholders to ensure content and campaigns are delivered on time and meet quality standards
- Listen, learn, and adapt to changes in the business’ needs
- Attend client meetings as required to ensure knowledge
Digital Asset Specialist - LONDON employer: ICP
ICP is an exceptional employer that prioritises a people-first culture, offering competitive benefits and a strong commitment to work/life balance. As a Digital Asset Specialist, you will thrive in a collaborative environment that values creativity and inclusivity, while also having access to global growth opportunities across our offices in major cities like London and Atlanta. Join us to make a meaningful impact in the world of content operations and be part of a team that champions innovation and excellence.
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We think this is how you could land Digital Asset Specialist - LONDON
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We think you need these skills to ace Digital Asset Specialist - LONDON
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at ICP, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
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Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of ICP and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at ICP
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that ICP might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at ICP.
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Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
