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- Tasks: Support clients with Digital Asset Management and ensure smooth content operations.
- Company: Global leader in Content Operations with a people-first culture.
- Benefits: Competitive salary, work/life balance, and opportunities for professional growth.
- Why this job: Join a dynamic team and make an impact on global brands' content strategies.
- Qualifications: Detail-oriented, proactive team player with a passion for customer service.
- Other info: Collaborative environment with opportunities to learn and innovate.
The predicted salary is between 36000 - 60000 £ per year.
ICP is a global leader in Content Operations, partnering with some of the world’s recognizable brands. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels.
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes. ICP values curiosity, focus, creativity, trustworthiness, and inclusivity, and we are a people-first company that supports work/life balance and competitive benefits.
The Digital Asset Specialist role supports the implementation of our client’s Digital Asset Management (DAM) system and delivers with excellence to the client’s content ecosystem, focusing on marketing asset management to support strategic goals. The specialist will focus on DAM services as an integral function in day-to-day asset management operations, manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices. You will also manage user queries and assist in creating reports. You are responsible for various content-related activities and will support a global company where attention to detail, customer service, governance, and support are crucial. The primary focus will be on ensuring seamless day-to-day delivery, executing against processes, and fostering collaboration. A proactive, detail-oriented team player who works closely with other team members to support clear guidelines and goals and promote global standardization.
Responsibilities
- Provide input for reports to track agreed-upon KPIs
- Understand and work against SLAs
- Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation to ensure smooth functioning
- Ensure timely delivery of assets into the DAM platform
- Participate in training to ensure alignment with organizational goals
- Help create a productive and positive work environment
- Provide feedback on product issues and challenges to help product and automation teams find solutions
- Provide exceptional customer service to the client and their vendors
- Understand asset rights/usage/restrictions and compliance to ensure asset safety
- Execute against documented workflow and processes, while also feeding back ideas for improvements
- Identify or support implementation of opportunities for process optimization and automation to streamline workflows, enhance efficiency, and effectiveness
- Follow metadata schemas that reflect the true needs of the business
Collaboration
- Collaborate with global cross-functional teams to learn best practices, enhance overall operational efficiency, and ensure alignment with organizational objectives
- Be a strong team player with your direct team (internal to ICP and external) and global partners
Client Facing Engagement
- Where required, collaborate with cross-functional teams and agency stakeholders to ensure content and campaigns are delivered on time and meet quality standards
- Listen, learn, and adapt to changes in the business’ needs
- Attend client meetings as required to ensure knowledge
Digital Asset Specialist - LONDON employer: ICP
Contact Detail:
ICP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Asset Specialist - LONDON
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at ICP or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your experience with Digital Asset Management. Use real examples of how you've managed assets or improved processes – this will make you stand out during interviews.
✨Tip Number 3
Prepare for the interview by understanding ICP's values and how they align with your own. Be ready to discuss how your curiosity, creativity, and focus can contribute to their mission of delivering exceptional business outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ICP team.
We think you need these skills to ace Digital Asset Specialist - LONDON
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Asset Specialist role. Highlight relevant experience in digital asset management and any skills that align with our focus on content operations. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our values of curiosity, creativity, and inclusivity. Let us know what makes you a great fit for ICP!
Showcase Your Attention to Detail: In a role where detail is key, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ICP!
How to prepare for a job interview at ICP
✨Know Your Digital Asset Management (DAM)
Make sure you understand the fundamentals of Digital Asset Management systems. Familiarise yourself with how they work, their benefits, and common challenges. This will help you speak confidently about how you can contribute to the client's content ecosystem.
✨Showcase Your Attention to Detail
Since this role requires a keen eye for detail, prepare examples from your past experiences where your attention to detail made a significant impact. Whether it’s managing assets or ensuring compliance, be ready to discuss how you’ve excelled in these areas.
✨Demonstrate Your Customer Service Skills
As a Digital Asset Specialist, you'll need to provide exceptional customer service. Think of specific instances where you've gone above and beyond for a client or team member. Highlighting these experiences will show that you understand the importance of client relationships.
✨Prepare for Collaboration Questions
Collaboration is key in this role, so be prepared to discuss how you've worked effectively in teams. Share examples of cross-functional projects you've been involved in and how you contributed to achieving shared goals. This will demonstrate your ability to work well with others.
