Digital Asset Coordinator

About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

As a Digital Asset Coordinator, you will focus on Digital Asset Management services as an integral function in day-to-day asset management operations. This person will assist with Digital Rights Management (DRM), manage user queries, enrich and quality assure assets across brands/products.

How you are going to make an impact:

• Build a good understanding of clients’ business issues, industry, competitors, and brands
• Build rapport and trust with others and all levels within ICP
• Work with team members to generate new ideas and evolve and enhance existing programs
• Work with team members to problem solve and consult with account leadership as required
• Quality assurance of client assets & data and system management
• Promote best practice and the DAM and/or PIM platform across all user groups
• Entry, tagging and quality assurance of incoming assets for global distribution platforms
• Quality assurance, formatting, and ingest of copy for global distribution platforms
• Audit files and metadata entries for completion and proper organization
• Follow operational procedures to complete tasks in a timely manner
• Respond and investigate end user inquiries and requests as directed
• Support in providing reporting to stakeholders on platform usage metrics and KPIs

Key Experience & Skills

• Authenticity – Being present, honest and sincere goes a long way.
• Compassion – Doing the right thing means driving connection within our community and caring for one another.
• Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude.
• Providing the Right Resources – Always find a way, you are incredibly capable.
• Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
• Take Ownership – It’s important to approach your work with a sense of urgency and responsibility.
• Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must.
• Creative Thinking – The willingness to learn and enjoyment of the problem-solving process are vital for our mission.

What You Will Bring:

• 0-1 years industry experience or interest in digital media, digital asset management, librarian sciences or archives
• 0-1 years’ experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required
• Graduate in any stream. Preference to candidates from advertising and digital marketing streams.
• Excellent verbal and written skills.
• Knowledge of Office 365 applications (Word, Excel, PowerPoint and Outlook).
• General understanding of brands and ecommerce.
• Added advantage – Experience in metadata or content related projects.
• Experience in preparing data reports in Excel.
• Experience in communicating with international clients via mail and video conferencing.