Content Steward - GDSN

About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You’re not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

About the Role

We are looking for a talented GDSN Content Steward to join our team, focusing on Global Data Synchronization Network and Product Information Management services. This role is a vital function in our day-to-day PIM operations, where you will play a key role in setting up GDSN, enriching and quality assuring content across brands.

“Big Picture” Responsibilities

• Ensure ICP operates on a solid foundation by building strong client relationships and supporting their objectives.
• Passionately manage and support our client’s maturity in the PIM GDSN space.
• Build a strong understanding of clients’ business issues and brands.
• Build rapport and trust with others and all levels within ICP.
• Collaborate with team members to generate new ideas and evolve and enhance existing processes.
• Work with team members to problem-solve and consult with the account leadership as required.
• Ensure GDSN operations meet and exceed client expectations.

Key Responsibilities

• Ensure best practices are followed for data management.
• Support day-to-day GDSN operations.
• Attend team/workstream meetings and address queries.
• Demonstrate a culture of expertise and operational excellence.
• Proactively identify and address pain points.
• Attend meetings with primary stakeholders.
• Ensure integration between PIM Production and GDSN.
• Support training sessions for users.
• Execute test plans.
• Troubleshoot and fix issues.

How You Will Make an Impact

• Authenticity – Being present, honest and sincere goes a long way.
• Compassion – Doing the right thing means driving connection within our community and caring for one another.
• Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude.
• Providing the Right Resources – Always find a way, you are incredibly capable.
• Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
• Take Ownership – It’s important to approach your work with a sense of urgency and responsibility.
• Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must.
• Creative Thinking – The willingness to learn and enjoyment of the problem-solving process are vital for our mission.

What You’ll Have

• Ability to interact with clients at different levels.
• Excellent verbal, written and presentation skills; a confident leader of meetings and calls.
• Rigorous attention to detail.
• Excellent Microsoft Office (especially Excel) skills and technical understanding.
• Ability to multi-task and prioritize.
• Affinity to learn and understand complex systems.
• Able to work both independently and as part of a team.
• 2+ years of industry experience in product data management, content management, library sciences, or archives (preferred).
• 2+ years’ experience using a PIM, digital library, DAM, or CRM (preferred).