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For Companies At a Glance
- Tasks: Lead operational delivery for Coca-Cola's Digital Asset Management services and coordinate global teams.
- Company: Join a dynamic team supporting one of the world's most iconic brands.
- Benefits: Competitive salary, professional development, and opportunities for global collaboration.
- Why this job: Make a real impact on marketing content management for a global leader.
- Qualifications: 4+ years in marketing tech or content operations; strong teamwork and communication skills.
- Other info: Exciting opportunity for growth in a fast-paced, innovative environment.
The predicted salary is between 45000 - 55000 £ per year.
About the Role
As an Account Operations Lead, you will play a key role in supporting operational execution for the Coca‑Cola account, working closely with the Global Operations Director to ensure the seamless delivery of DAM services. You will lead operational delivery for assigned Coca‑Cola brands and Operating Units, coordinating globally‑dispersed teams responsible for asset ingest, metadata management, governance, and user support within Coke’s DAM ecosystem. The platform supports a large global environment used by brand teams, agencies, and regional stakeholders to manage and distribute marketing content. Your role focuses on coordinating day‑to‑day operations, ensuring workflows are executed efficiently, and maintaining alignment with governance standards and SLAs. You will contribute to DAM best practices, including metadata quality, taxonomy governance, asset lifecycle management, and operational reporting. You will also help resolve operational challenges, support reporting and data analysis, and ensure the team meets client expectations. As a key member of the account operations team, you will help drive operational success while strengthening client relationships and supporting long‑term platform adoption.
Your day‑to‑day responsibilities will involve collaborating closely with the Global Operations Director and stakeholders to prioritize tasks, monitor platform activities, and support continuous improvement of DAM workflows.
How You Will Make an Impact
- Coordinate operational activities for the Coca‑Cola account, ensuring smooth execution and delivery of DAM workflows and services.
- Lead asset management operations for assigned brands and Operating Units, ensuring alignment with governance standards and SLAs.
- Provide operational leadership for the Operating Units’ DAM support team, ensuring consistent delivery standards and collaboration across regions.
- Act as a key operational contact for client stakeholders, facilitating communication, alignment, and prioritization of requests.
- Support globally dispersed teams in achieving client objectives while maintaining operational efficiency.
- Assist in managing workflows, distributing workloads, and tracking team performance to meet SLAs and project deadlines.
- Contribute to the implementation and optimization of DAM workflows, ensuring alignment with client goals and best practices.
- Ensure adherence to DAM governance standards, including metadata quality, asset ingestion processes, and taxonomy structures.
- Support asset lifecycle management, including ingestion, metadata governance, asset updates, and archiving processes.
- Engage with brand teams and agency partners to support DAM workflows, resolve asset management issues, and promote best practices.
- Provide operational reporting on platform activity, SLA performance, and team delivery metrics.
- Promote adherence to governance frameworks to maintain asset compliance, data integrity, and user satisfaction.
- Support training and best practice guidance to increase user engagement and adoption of Coke’s DAM platform.
- Identify operational risks and workflow bottlenecks, and escalate issues when needed to maintain SLA delivery.
Account Operations Execution
- Assist in building and maintaining operational timelines for the client account to ensure timely delivery of projects.
- Monitor SLAs, team capacity, and platform activity to support alignment with client expectations.
- Support the creation of status reports and KPIs for stakeholder review.
- Help identify and escalate operational challenges, contributing to resolution strategies.
- Assist in creating SOPs for account operations.
- Implement, execute, and maintain SOPs to ensure operational excellence across the account team.
- Maintain process documentation, as well as reporting and analytics documents.
Process Improvements
- Document and refine workflows tailored to client needs to improve process efficiency and consistency.
- Identify opportunities to leverage technology and automation to improve operational outcomes.
- Support operational enhancements and DAM workflow improvements in collaboration with internal teams.
Collaboration
- Build strong relationships with Coca‑Cola stakeholders, ensuring clear communication and consistent service delivery.
- Work closely with cross‑functional teams to provide seamless operational support.
- Facilitate coordination among globally dispersed teams to maintain cohesive operations.
- Actively participate in client communication channels to provide ongoing operational support and guidance.
What You Will Bring
- 4+ years of experience in marketing technology, content operations, Digital Asset Management, or a related field.
- A bachelor’s degree in a related field is required.
- Team Collaboration: Proven ability to work effectively within teams, fostering collaboration and contributing to shared goals.
- Operational Support: Foundational knowledge of metadata management, taxonomy structures, asset ingest processes, and DAM systems.
- Technical Skills: Proficiency in Microsoft Office, data analysis, and familiarity with DAM or related platforms.
- Client Interaction: Strong communication skills for managing stakeholder relationships and aligning on objectives.
- Attention to Detail: Ability to manage detailed workflows while balancing broader client goals.
- Problem‑Solving: A proactive approach to identifying and resolving challenges in a dynamic operational environment.
- Communication Skills: Clear verbal, written, and presentation abilities to support effective stakeholder engagement.
- Project Management: Familiarity with project management best practices and standards.
Preferred Qualifications
- Experience working with enterprise DAM platforms.
- Experience supporting global marketing and brand operations environments.
- Experience in library and information science or system integrations is a plus.
- Familiarity with automation tools and process optimization is desirable.
- Project management experience is a plus.
- Team leadership or team coordination experience.
Account Operations Lead employer: ICP
Contact Detail:
ICP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Operations Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Coca-Cola or in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their DAM processes and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your problem-solving skills and operational expertise, as these are key for the Account Operations Lead role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the role can keep you top of mind. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Account Operations Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Operations Lead role. Highlight your experience in marketing technology and Digital Asset Management, and show how your skills align with the job description.
Showcase Your Teamwork Skills: We love a good team player! In your application, mention specific examples of how you've collaborated with others to achieve shared goals, especially in operational settings. This will show us you can thrive in our dynamic environment.
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, ensure there are no typos or errors. Also, provide clear examples of how you've managed detailed workflows in the past to demonstrate your capability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ICP
✨Know Your DAM Basics
Before the interview, brush up on your knowledge of Digital Asset Management (DAM) systems. Understand key concepts like metadata management, taxonomy governance, and asset lifecycle management. This will show that you’re not just familiar with the terms but can also apply them in real-world scenarios.
✨Showcase Your Collaboration Skills
Since this role involves working closely with globally dispersed teams, be ready to share examples of how you've successfully collaborated in the past. Highlight specific instances where your teamwork led to improved operational outcomes or resolved challenges, as this will resonate well with the interviewers.
✨Prepare for Operational Challenges
Think about potential operational challenges that might arise in managing the Coca-Cola account. Be prepared to discuss how you would identify and address these issues. This proactive approach will demonstrate your problem-solving skills and readiness to tackle the dynamic nature of the role.
✨Align with Client Expectations
Familiarise yourself with Coca-Cola’s brand values and marketing strategies. During the interview, express how you can align operational activities with their expectations. Showing that you understand their goals and can contribute to their success will set you apart from other candidates.