At a Glance
- Tasks: Manage client relationships and drive product adoption in the sports tech industry.
- Company: Fast-growing sports technology business focused on fan engagement and loyalty solutions.
- Benefits: Hybrid work model, career growth opportunities, and a chance to work with top sports clubs.
- Other info: Opportunity to grow into a senior role while working with diverse stakeholders.
- Why this job: Be part of a dynamic team transforming fan experiences in professional sports.
- Qualifications: Experience in account management and a passion for sports.
The predicted salary is between 40500 - 49500 £ per year.
Hybrid | London | Sports clubs and stadia
ICP Search has partnered with a fast-growing sports technology business delivering access control, fan engagement, loyalty and payment solutions to clubs, leagues and rights holders across the UK, Europe and beyond.
We are now looking for an Account Manager to own a portfolio of existing club relationships, driving product adoption, increasing ARR and acting as the trusted point of contact between clients and the wider business.
The role
As Account Manager, you will manage the full lifecycle of client relationships post-sale - from onboarding new products and services through to ongoing customer success.
Many clients start with access control before expanding into the business's fan engagement and loyalty rewards tools, which help clubs turn matchday and membership data into stronger, more personalised fan relationships.
You will work across siloed departments within sports organisations (marketing, ticketing, operations and more) to build trust, uncover opportunities and drive increased usage of the platform.
This is a relationship-first role that blends light project management, stakeholder navigation and a genuine customer success mindset.
Key responsibilities
- Own and manage a portfolio of existing club/organisation accounts.
- Lead the implementation and onboarding of new products and services, including fan engagement and loyalty rewards tools, for clients.
- Build strong relationships across multiple stakeholders and departments within each client organisation.
- Identify opportunities to increase ARR through upsells and expanded product usage, particularly around fan engagement and loyalty.
- Monitor client data and usage dashboards, proactively flagging where clients could be getting more value from the platform.
- Liaise with internal technical teams to bring in the right expertise at the right time.
- Represent the business on client sites, attending in person roughly once a quarter.
What we're looking for
- Experience in account management, customer success or client-facing project delivery.
- Confidence engaging senior stakeholders and navigating complex, siloed organisations.
- A genuine interest in sport and an understanding of how professional sports organisations operate.
- Comfortable balancing operational detail with relationship-building and light project management.
- Willingness to travel to client sites periodically.
- No deep technical background required - just enough understanding to know when to bring in specialists.
- Why this could be a good move
This is a chance to join a growing sports technology business at a pivotal point, working directly with professional clubs and organisations across multiple markets, and to play a hands-on role in how they build deeper fan relationships.
There's genuine scope to grow into a more senior account management position as the team expands.
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Account Manager, Sports Tech employer: ICP Search
As a leading specialist technical consultancy, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our employees benefit from extensive growth opportunities through hands-on project management experience across high-profile venues and events in the UK and Europe, all while being part of a supportive team that values safety and excellence in delivery. Join us to be at the forefront of complex structural and technical builds, where your expertise will directly impact the success of exciting projects.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Sports Tech
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like ICP Search. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including ICP Search. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Account Manager, Sports Tech
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining ICP Search aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at ICP Search
✨Highlight Your Passion for Sports
When chatting with ICP Search, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
