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For Companies At a Glance
- Tasks: Provide top-notch 1st and 2nd line support to diverse clients.
- Company: Join ICOR International, a dynamic MSP team making tech work for everyone.
- Benefits: Enjoy 28 days holiday, company pension, and private healthcare.
- Why this job: Be part of exciting projects and enhance your tech skills in a supportive environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a positive attitude required.
- Other info: Opportunity for on-call support during Christmas and participation in industry events.
The predicted salary is between 24000 - 32000 £ per year.
Join to apply for the Support Technician role at ICOR International, Inc.
Salary: 30-38k doe
Benefits: 28 days inc BHS + Company pension + Private healthcare
About The Role
We are looking for an experienced and proactive Support Technician to join our fast-paced MSP team. You will play a critical role in delivering top-tier 1st and 2nd line support to multiple clients across a variety of industries. This role offers a dynamic workload, combining remote troubleshooting, on-site visits, and hands-on involvement in project deployments.
Location: Bedfordshire
Job Type: Full-Time, Permanent
Responsibilities
- Deliver responsive 1st and 2nd line technical support via phone, remote tools, and client site visits
- Troubleshoot and resolve a wide range of issues related to desktops, servers, cloud platforms, and networks
- Configure and deploy devices including servers, laptops, desktops, tablets, and Chromebooks
- Maintain accurate service desk records using Atera, ensuring timely ticket updates and resolutions in line with SLAs
- Escalate complex issues appropriately, maintaining clear communication with clients and internal teams
- Support client infrastructure, including regular system checks, patching, backups, and monitoring
- Participate in project work such as onboarding new clients, cloud migrations, hardware rollouts, and software upgrades
- Assist with client training, documentation, and onboarding processes
- Provide technical input during pre- and post-sales activities
- Contribute to internal knowledge sharing and continuous improvement of support processes
- Take part in on-call support rotation during the Christmas shutdown period
- Attend internal training, meetings, and industry events as required
- Adhere to all company policies, including those related to Health & Safety, equipment usage, and PPE
Essential Skills & Experience
- Previous experience in an MSP or IT services provider environment
- Solid troubleshooting ability across a range of IT systems and platforms
- Strong communication and customer service skills with a positive, can-do attitude
- Ability to work independently, manage priorities, and thrive under pressure
- Proficiency in Microsoft Office and basic networking concepts
Desirable Skills & Certifications
- Experience with Microsoft 365, Azure AD, and Intune
- Familiarity with Windows OS, LAN/WAN/WLAN, and Point-to-Point networking
- Knowledge of HP/Aruba switching and network infrastructure
- Microsoft certifications (e.g. MCP, MCITP)
- CompTIA A+, Network+, or Security+
- ITIL Foundation certification
Support Technician employer: ICOR International, Inc.
Contact Detail:
ICOR International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure AD, and Intune. Having hands-on experience or even just a solid understanding of these platforms can set you apart from other candidates.
✨Tip Number 2
Demonstrate your troubleshooting skills by preparing examples of past experiences where you've successfully resolved technical issues. Be ready to discuss these scenarios during any interviews to showcase your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of ICOR International, Inc. on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Support Technician role, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your customer service experience, as strong communication skills are essential for this role. Think of examples where you've gone above and beyond to assist clients, as this will highlight your positive attitude and commitment to service.
We think you need these skills to ace Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 1st and 2nd line roles. Emphasise your troubleshooting skills and any experience with Microsoft 365, Azure AD, or similar technologies.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and customer service skills. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team at ICOR International.
Highlight Relevant Certifications: If you have certifications like CompTIA A+, Network+, or Microsoft certifications, make sure to include them prominently in your application. These qualifications can set you apart from other candidates.
Showcase Soft Skills: In your application, don't forget to mention your strong communication skills and ability to work under pressure. These are essential for a Support Technician role, especially when dealing with clients across various industries.
How to prepare for a job interview at ICOR International, Inc.
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your problem-solving process and any tools you used, as this will demonstrate your ability to handle the 1st and 2nd line support tasks required for the role.
✨Communicate Clearly and Positively
Strong communication skills are essential for a Support Technician. Practice explaining technical concepts in simple terms, as you'll need to interact with clients who may not have a technical background. A positive attitude can also go a long way in making a good impression.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Microsoft 365, Azure AD, and basic networking concepts. Being able to discuss these topics confidently will show that you're well-prepared and knowledgeable.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the types of projects you'll be involved in, or how success is measured in the position. This not only helps you gauge if the job is right for you but also demonstrates your proactive nature.
