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- Tasks: Be the first point of contact for IT issues and fulfil requests within SLA.
- Company: Leading IT service company with a focus on customer satisfaction.
- Benefits: Competitive hourly rate of £19.44 and training provided.
- Why this job: Kickstart your IT career with hands-on experience and support.
- Qualifications: Active SC Clearance and strong customer service skills required.
- Other info: Rolling contract in Nottingham with potential for growth.
The predicted salary is between 19 - 22 £ per hour.
A leading IT service company is looking for a 1st Line Service Desk Engineer for a rolling contract in Nottingham. The role requires active SC Clearance and involves being the first point of contact for IT issues.
Responsibilities include:
- Fulfilling requests within SLA
- Possibly some 2nd line support
The position offers an hourly rate of £19.44 and requires strong customer service skills. Training is provided for technical knowledge if needed.
SC-Cleared 1st Line IT Service Desk Engineer in Nottingham employer: ICOR International, Inc.
Contact Detail:
ICOR International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC-Cleared 1st Line IT Service Desk Engineer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to folks in the IT industry, especially those who work in service desks. You never know who might have a lead on that perfect SC-Cleared role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you’ve resolved issues quickly and efficiently, as this will show you’re ready to tackle IT problems head-on.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that 1st Line Service Desk Engineer position. Plus, it’s a great way to stay updated on new opportunities tailored just for you.
We think you need these skills to ace SC-Cleared 1st Line IT Service Desk Engineer in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant IT experience. We want to see how you can be the first point of contact for IT issues, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the 1st Line Service Desk Engineer role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your SC Clearance: Since active SC Clearance is a must, make sure to mention it prominently in your application. We need to know you’re ready to hit the ground running without any delays!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at ICOR International, Inc.
✨Know Your Stuff
Make sure you brush up on the basics of IT support, especially 1st line troubleshooting. Familiarise yourself with common issues and solutions, as well as the tools you might be using. This will show that you're proactive and ready to hit the ground running.
✨Customer Service is Key
Since this role heavily relies on customer interaction, practice your communication skills. Think about how you would handle difficult situations or frustrated users. Being able to demonstrate empathy and patience can really set you apart from other candidates.
✨Understand SC Clearance
Since active SC Clearance is a requirement, make sure you understand what it entails. Be prepared to discuss your clearance status and any relevant experience you have in secure environments. This shows that you take the role seriously and are aware of its responsibilities.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the types of issues you’ll be handling, or the training provided. It shows your interest in the role and helps you gauge if it's the right fit for you.
