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- Tasks: Be the go-to person for IT issues and deliver top-notch support.
- Company: Join a dynamic team in a leading tech environment.
- Benefits: Earn £19.44 per hour plus overtime, with training provided.
- Why this job: Kickstart your career in IT while making a real difference.
- Qualifications: Active SC Clearance and a positive attitude are essential.
- Other info: Flexible shifts and great opportunities for growth await you.
The predicted salary is between 15 - 22 £ per hour.
1st Line Service Desk Engineers Required – Nottingham. 1 year rolling contract. Hourly rate £19.44 + Overtime. Must have active SC Clearance.
Responsibilities
- Be the first point of contact for IT-related issues and provide a top-class service.
- Receive and fulfill Requests within agreed SLAs with some limited potential to provide Incident Management support.
- Although this is a First Line Analyst role, there may also be 2nd line aspects.
- Work hours are 8am to 6pm, Monday to Friday, with varying shift patterns.
- Based in one of the offices in Nottingham or Milton Keynes, working in a small team.
Requirements
- Active SC Clearance.
- Prior technical knowledge of hardware and software is advantageous but training is provided.
- Attitude and aptitude are as important as technical skills.
Location & Contact
Based in one of the offices in Nottingham or Milton Keynes. Please call Steve Hill on 01462 670666.
1st line service desk ( SC clearance required ) in Nottingham employer: ICOR International, Inc.
Contact Detail:
ICOR International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line service desk ( SC clearance required ) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for that interview! Brush up on common IT issues and how you'd tackle them. Show off your problem-solving skills and your ability to provide top-notch service under pressure.
✨Tip Number 3
Don’t forget to highlight your SC Clearance! It’s a big deal for this role, so make sure it’s front and centre in your conversations. It shows you’re ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st line service desk ( SC clearance required ) in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the 1st Line Service Desk role, so don’t be shy about showcasing your tech know-how!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Keep it friendly and professional, and don’t forget to mention your active SC Clearance.
Show Off Your Soft Skills: While technical skills are great, we also value attitude and aptitude. In your application, highlight your communication skills and ability to work in a team. We want to know how you handle customer service situations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ICOR International, Inc.
✨Know Your Stuff
Brush up on your technical knowledge of hardware and software. Even though training is provided, having a solid understanding will help you stand out. Be ready to discuss any relevant experience or scenarios where you've solved IT-related issues.
✨Show Off Your Attitude
Remember, attitude and aptitude are just as important as technical skills. Be positive, enthusiastic, and ready to demonstrate your willingness to learn. Share examples of how you've tackled challenges in the past with a can-do mindset.
✨Understand the Role
Familiarise yourself with the responsibilities of a 1st Line Service Desk Engineer. Be prepared to explain how you would handle requests within SLAs and provide top-class service. Think about how you can contribute to the team dynamic and support your colleagues.
✨Ask Smart Questions
Prepare some thoughtful questions to ask during the interview. This shows your interest in the role and the company. You might want to ask about the team structure, the types of incidents you might encounter, or how success is measured in this position.
