Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-class IT support as the first point of contact for users.
- Company: Join a prestigious company with a focus on excellent service.
- Benefits: Competitive hourly rate, overtime opportunities, and training provided.
- Why this job: Kickstart your IT career with hands-on experience and professional growth.
- Qualifications: Active SC Clearance and a positive attitude are essential.
- Other info: Flexible hours with a supportive team environment.
The predicted salary is between 15 - 22 £ per hour.
An SC Cleared First Line Analyst for a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This role will be covering the hours of 8am till 6pm, Monday to Friday, with varying shift patterns.
The primary duties will include:
- Providing first-line service desk support as a point of contact for IT-related issues.
- Receiving and fulfilling requests within agreed SLAs.
- Potential involvement in Incident Management support where applicable.
- Occasional 2nd line aspects may be required.
Requirements:
- Must have active SC Clearance.
- Based in one of the offices in Nottingham or Milton Keynes.
- 1 year rolling contract.
- Hourly rate £19.44 + overtime.
- Prior technical knowledge of hardware and software is an advantage, but not vital as training is provided to successful applicants.
- Attitude and aptitude are as important as technical skills. The team has a wide range of experience; applications from both entry-level IT careers and more experienced service desk professionals are welcome.
1st line analyst in Milton Keynes employer: ICOR International, Inc.
Contact Detail:
ICOR International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line analyst in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your problem-solving skills and how you handle IT-related issues.
✨Tip Number 3
Tailor your approach! When applying for the First Line Analyst role, highlight your customer service experience and any technical knowledge you have. Make sure to show that you’re ready to learn and adapt.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 1st line analyst in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the First Line Analyst role. Highlight any relevant IT support experience, even if it's just a bit of training or coursework. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your attitude and aptitude make you a great fit for our service desk team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: As a First Line Analyst, you'll be the first point of contact for IT issues, so clear communication is key. In your application, demonstrate your ability to explain technical concepts in simple terms. This will show us you’re ready to help our customers effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at ICOR International, Inc.
✨Know Your Stuff
Even though training is provided, having a basic understanding of common IT issues can really set you apart. Brush up on your knowledge of hardware and software, and be ready to discuss any relevant experience you have.
✨Show Your Attitude
This role values attitude and aptitude just as much as technical skills. Be sure to convey your enthusiasm for helping others and your willingness to learn. A positive mindset can make a huge difference!
✨Understand the SLAs
Familiarise yourself with what Service Level Agreements (SLAs) are and why they matter in a service desk environment. Being able to discuss how you would prioritise tasks and manage requests within these timeframes will impress your interviewers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific IT-related scenarios. Think about past experiences where you've solved problems or helped someone out, and be ready to share those stories. This will demonstrate your practical approach to the role.
