2/3rd line Project Engineer

Join us to apply for the 2/3rd line Project Engineer role at ICOR International, Inc. Job Details Location: Borehamwood + Hybrid Duration: Permanent Salary: Up to 45k per annum DOE Benefits: 25 days holiday + company pension Training: Tailored career path with industry vendor training About the Role Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP? Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer! How You\’ll Make an Impact You will be responsible for implementing projects for our diverse clients, ranging from simple, one-day jobs to complex systems migrations and security hardening. Projects typically include Office 365, EMS (including Intune, Conditional Access, Autopilot, and security features), Mimecast, Azure platform, and Hosted Telephony. Your successful delivery will help clients achieve their IT roadmaps and meet their demands due to growth, business change, or relocations. Who We Are Looking For At least 5 years of experience in a commercial IT Support environment, preferably within an MSP, with a strong understanding of hardware, software, networking, and OS. Patience, empathy, and the ability to communicate technical concepts to non-technical users. Enjoy working both independently and as part of a team, leveraging others\’ expertise to solve problems. Exceptional customer service skills with a proven ability to build rapport quickly. Systems You Are Familiar With Microsoft Office 365 services, Exchange, Mimecast, Gmail. Intune, Device Management, Conditional Access, Autopilot. Jamf, SharePoint Online, Teams, Microsoft Azure. Hosted telephony, Windows Server, GPO, AD, File Servers, other server roles. Windows OS (10 and 11), DNS, DHCP, TCP/IP, LAN, Routing, VPN, WAN. Security, firewalls, Windows security for servers and workstations. Additional Information Seniority Level: Not Applicable Employment Type: Full-time Industry: Civil Engineering #J-18808-Ljbffr