At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for customers in a remote setting.
- Company: Join a dynamic tech company focused on customer satisfaction and innovation.
- Benefits: Enjoy flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Be part of a collaborative team with a focus on continuous improvement.
- Why this job: Make a difference by helping customers solve their tech problems every day.
- Qualifications: Strong problem-solving skills and a passion for technology are essential.
The predicted salary is between 45000 - 50000 £ per year.
We are seeking a skilled and customer-focused Technical Support Engineer to provide technical assistance and troubleshooting support for customers and internal users in a fully remote environment. The ideal candidate will diagnose and resolve hardware, software, networking, and application issues while ensuring a high standard of customer service and timely issue resolution.
Key Responsibilities
- Provide first and second-line technical support via email, phone, chat, and ticketing systems
- Diagnose and troubleshoot hardware, software, operating system, network, and application issues
- Log, prioritise, and manage support tickets while meeting SLA targets
- Install, configure, and maintain software applications and user accounts
- Perform remote troubleshooting using remote desktop and support tools
- Escalate complex technical issues to engineering or specialist teams when necessary
- Document troubleshooting steps, resolutions, and knowledge base articles
- Monitor recurring issues and recommend process or system improvements
- Collaborate with engineering, product, and customer success teams to resolve customer issues
- Ensure compliance with company IT policies, security standards, and best practices
We think you need these skills to ace Technical Support Engineer
Technical Support
Troubleshooting
Customer Service
Hardware Diagnostics
Software Installation
Network Configuration
Remote Desktop Support
