At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer experiences at our airport restaurant.
- Company: Family-run airport food and beverage business with a focus on hospitality.
- Benefits: Free meals, health cash plan, 28 days leave, and staff referral bonuses.
- Other info: Diversity and inclusivity are at our core; we welcome all applicants.
- Why this job: Join a passionate team and make a real impact in a fast-paced environment.
- Qualifications: Experience in hospitality leadership and a Food Hygiene certificate required.
We are a family-run airport food and beverage business dedicated to delivering exceptional experiences to every customer. Operating across the UK, we are seeking a committed and enthusiastic Assistant Manager to join our team. As part of our leadership team, you will play a vital role in ensuring the smooth running of the restaurant and upholding our high standards. People are at the heart of what we do, and our team members are central to our success. If you're passionate about hospitality, enjoy leading teams, and want to make a significant impact, we’d love to hear from you.
The Role
Supporting the General Manager, you’ll ensure our consistently high level of service is maintained in line with company policies. You’ll take responsibility for designated areas of the business, oversee day-to-day operations, and step into a leadership role in the absence of the General or Deputy Manager. This role offers a fantastic opportunity for growth, working in a fast-paced, dynamic environment where no two days are the same.
Key Responsibilities
- Oversee and coach the team to continually improve customer service while adhering to health and safety, food preparation, and alcohol licensing standards.
- Handle and protect customer, supplier, and colleague data in accordance with data protection requirements.
- Motivate the team through effective communication, delivering engaging pre- and post-shift briefs.
- Support colleagues in resolving customer complaints, handling escalations when necessary.
- Ensure all financial and administrative tasks are completed per the Duty Manager daily task list.
- Effectively manage team handovers between shifts, ensuring smooth transitions.
- Keep senior management informed of any significant issues arising during shifts.
Requirements
We are looking for an enthusiastic individual with a proven ability to lead teams in a hospitality environment. You’ll be passionate about delivering outstanding customer experiences and have the flexibility to work across various shift patterns. To excel in this role, you’ll have:
- A Food Hygiene certificate.
- Leadership and management qualifications.
- Significant senior-level hospitality experience with a proven track record in leadership.
- Familiarity with airport-based hospitality is a plus but not essential.
- Strong communication skills and the ability to build relationships with colleagues and customers.
- Proven success in managing teams, meeting sales targets, and maintaining excellent customer satisfaction.
Personal Qualities
We’re seeking someone who is:
- Passionate about continuous improvement.
- Decisive and resilient, with a calm and approachable manner.
- A natural leader with exceptional team management skills.
Our values, Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand.
Salary & Benefits
- Tronc (tips and gratuities distribution system)
- NEST pension
- Free meals while on duty at site
- Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers
- Access to our Employee Assistance Programme for health and well-being support
- 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days
- Staff referral bonus scheme
Equal Opportunities
At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments
ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.
Assistant Manager in Edinburgh employer: ICONS SBK
Join our family-run business at the heart of the airport's vibrant food and beverage scene, where we prioritise exceptional customer experiences and a supportive work culture. With benefits like free meals on duty, a generous leave policy, and access to discounts through our Reward Hub, we ensure our team members feel valued and motivated. We are committed to fostering employee growth and inclusivity, making this an ideal place for passionate individuals looking to thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ICONS SBK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ICONS SBK
Don't be shy about reaching out to ICONS SBK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ICONS SBK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ICONS SBK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
