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- Tasks: Manage VIP sales operations and enhance customer experiences for high-profile clients.
- Company: Join Icons Shop Ltd, a leader in signed sports memorabilia with global recognition.
- Benefits: Competitive salary, generous holiday, pension scheme, and potential for commission.
- Other info: Flexible working options and opportunities for international travel.
- Why this job: Be part of exciting events like the FIFA World Cup and work with iconic brands.
- Qualifications: 3 years in e-commerce or sales, strong organisational skills, and a passion for sports.
The predicted salary is between 30000 - 36000 £ per year.
Icons Shop Ltd is a globally recognized leader in signed sports memorabilia. We are the world's best at what we do. Icons are rapidly expanding and want to hire a VIP Club Sales Manager to further drive sales to our wide range of High Net Worth customers through our new bespoke sales portal.
The opportunity is an exciting one as the business grows internationally and has many forthcoming events, such as the FIFA World Cup 2026, to make the most of, as well as licences with the likes of the UEFA Champions League, FC Barcelona, the Ballon d'Or and Leo Messi himself.
Key responsibilities
- VIP Operations
- Account manager the day to day contacts with our VIP range of customers
- Schedule and manage drive cycle timelines and product launches
- Work with the sales team and stock management systems to sell Icons unique range of items to our special customers
- With the content team, help manage the VIP sales Instagram account
- Inventory & Fulfillment Coordination
- Ensure accurate inventory levels across platforms.
- Liaise with logistics and warehouse teams to confirm order fulfillment and shipping timelines.
- Track sold items, profitability and maintain accurate reporting
- Customer Support & Reputation Management
- Answer customer messages, respond to VIP requests, and manage dispute resolution where needed
- Helping Customer Service on Trustpilot reviews and products logistics
- CRM experience
- Optimization & Analytics
- Analyze performance metrics
- Recommend pricing strategies, formats, exclusive items to improve sales performance.
- Stay updated on signed memorabilia and market trends
- Cross-Functional Collaboration
- Work with marketing to promote key product launches and rare exclusives via email, social media, or website highlights
- Coordinate with photography and copywriting teams to enhance listing quality and brand consistency
- Work with the signings teams to create differentiated products that appeal to the HNW audience
Skills & Qualifications
- 3 years experience in e-commerce or agency sales operations
- Good organizational skills
- Familiarity with content management systems and financial sales reporting
- Detail-oriented with a strong sense of ownership and accountability
- Good analytical and presentation skills (Excel, Google Sheets, Powerpoint)
- A self-starter, enthusiastic with a can-do attitude
- Numerate, methodical and extremely personable
- Perfect written English
- Creative and ideas-led
- Languages a bonus
- Love of football and sports a pre-requisite
- Knowledge of the trading card market an asset
Role
- Full time 9am to 5pm working hours, 5 days a week
- Occasional weekend work at busy times
- International travel occasionally required to assist with signings, visit clients and attend conferences
- 5 weeks holiday
- Workplace pension
- £30,000 per annum basic depending on experience with up to 20% more available on attributable commission and company wide KPIs.
Location
- London-based, with regular work from home options and occasional meetings in our Christchurch, Dorset operations centre
Requirements
- CV
- A covering letter or email as to why your specific skills and experience would be a good fit for our company and this role. Without doing this key requirement you will not be considered for the role.
VIP Sales Manager in London employer: Icons.com
Contact Detail:
Icons.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Sales Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that VIP Sales Manager role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your enthusiasm for sports memorabilia shine through. We want to see your passion for the products and the brand!
✨Tip Number 3
Be proactive! If you know about upcoming events like the FIFA World Cup, mention how you could leverage them for sales. Show us you’re already thinking about how to drive results before you even start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Icons Shop Ltd.
We think you need these skills to ace VIP Sales Manager in London
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your relevant experience in e-commerce or sales operations, and don’t forget to showcase your organisational skills and attention to detail. Tailor it to reflect how you can contribute to our VIP Club Sales Manager role.
Nail the Covering Letter: This is your chance to shine! Use your covering letter to explain why you're the perfect fit for us. Be specific about your skills and experiences that align with the job description, and show your enthusiasm for working with Icons Shop Ltd. Remember, this is a key requirement!
Show Off Your Passion: We love candidates who are passionate about sports and memorabilia! Make sure to weave in your love for football and any knowledge of the trading card market into your application. It’ll help us see how well you’d fit into our team culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and covering letter. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Icons.com
✨Know Your VIPs
Before the interview, research the key VIP clients and events that Icons Shop Ltd is associated with. Understanding their significance will show your enthusiasm for the role and help you connect with the interviewers.
✨Showcase Your Sales Savvy
Prepare to discuss your previous sales experiences, especially in e-commerce or agency settings. Be ready to share specific examples of how you've driven sales and managed high-value customer relationships.
✨Demonstrate Analytical Skills
Since the role involves analysing performance metrics, brush up on your analytical skills. Be prepared to discuss how you've used data to inform pricing strategies or improve sales performance in past roles.
✨Craft a Compelling Cover Letter
Don't skip this step! Write a tailored cover letter that highlights your relevant experience and explains why you're a perfect fit for the VIP Club Sales Manager position. This is your chance to stand out and make a great first impression.