HR Representative (Shared Services)

Our Client, a Paint Manufacturing company, is looking for a HR Representative (Shared Services) for their Cleveland, OH location.

Responsibilities

• HR Services & Administration
  • Develop and maintain a comprehensive understanding of all HR Shared Services operations, processes, systems and applicable policies and laws that impact our internal and external customers.
  • Plan and prioritize workload and use available resources to ensure agreed service levels are met.
  • Troubleshoot, answer questions, provide guidance and assist employees, managers, HR Business Partners and COE’s in areas such as Careers, performance appraisal and merit, Kronos, HR system administration, and company policies.
  • Use effective and appropriate verbal and written communication skills with all levels of the organization to identify underlying issues and support any related requests.
  • Utilize empathy, diplomacy, and tact to promote positive employee engagement.
  • Ensure fairness, alignment and consistent practices of policies and procedures as well as adhere to all relevant laws in all situations handled.
  • Seek out resolutions and operate with LEAN mindset, providing appropriate training support to HR Business Partners and COE’s, when needed.
  • Support the completion of HR cases and other requests by maintaining data in the various HR systems (HR Cloud, Kronos, Careers, OnBase). Ensure data integrity and perform accurate and timely entry.
  • Execute and analyze designated audit reports and collaborate with appropriate groups to ensure data integrity and consistency. Process any necessary corrections or updates in the HR Cloud, Careers and Guardian systems.
  • Provide additional support to HR field, upon request.
• HR Tools & Service Level Agreements
  • Answer phone calls, respond to emails and IMs, create cases, and perform responsibilities within the established service level agreements for each duty assigned.
  • Utilize HR case management system to document each request and to escalate work to appropriate teams.
  • Leverage the case management self-service portal with HRBPs, managers, and employees to assist with self-service.
  • Review, triage and resolve assigned cases within designated Service Level Agreements.
  • Leverage SharePoint, Kaleidoscope, and SharePoint to obtain information and coach HRBPs, managers and employees on how to find and use these resources.
• Compliance
  • Review every Form I-9 to ensure it is 100% accurate and submitted within the 3-day USCIS deadline. If not, work with HRBP/DC to have it corrected and/or submitted before the deadline and follow up using management escalation procedures as needed.
  • Submit/confirm E-Verify is completed for every new hire within required timeframe. In cases of Tentative Non-Confirmation, take the appropriate action to bring the process to completion by working with the HRBP/DC to perform their steps of the process accurately and timely and follow up as needed.
  • Apply discretion and confidentiality in supporting processes and scenarios with sensitive and confidential information.
  • Retain and provide employee file data to Legal, Loss Prevention and Employee Relations to support investigations.

Requirements

• Bachelor’s Degree from an accredited institution is required.
• Bachelor’s Degree in Human Resources or business-related field.
• Minimum 1 year human resources or customer service experience.
• Bilingual Spanish speaking & writing strongly preferred.
• Must be able to sit, stand, hear, and see on a constant basis.
• Must be able to walk, write, and type on a frequent basis.
• Must be able to communicate verbally and in writing.
• Employee must be able to operate a computer and communicate via telephone.
• Must have experience using Microsoft Office – Excel, Word, Power Point or Access.
• Exceptional attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to analyze situations and interpret facts to make decisions and resolve problems.
• Ability to manage multiple simultaneous tasks with minimal supervision.
• Demonstrated ability to work in a team.
• Adaptability to change.
• Ability to make improvements and to continuously improve processes and systems.

Why Should You Apply?

• Health Benefits.
• Referral Program.
• Excellent growth and advancement opportunities.

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.