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- Tasks: Welcome students and provide a 7-star experience in luxury accommodation.
- Company: IconInc, a leading luxury student accommodation provider.
- Benefits: Enjoy company events, employee discounts, and a cycle to work scheme.
- Why this job: Advance your career in customer service while creating memorable experiences.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Full training provided with opportunities for growth in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
As a member of our front of house team, you will be confident in welcoming students into our amazing Glassworks building and providing them with a 7-star experience within their all-inclusive student apartments. Excellent customer service is needed, ensuring that breakfast buffets are presented, events are executed with a bang, and daily queries are resolved in a warm and professional manner.
IconInc is a luxury student accommodation provider with a presence in Leeds, Liverpool, and Lincoln. We have an exciting opportunity for a Residence Host to work at one of our Leeds sites, Glassworks. This permanent position is well suited to an individual that is looking to advance their career in customer service, customer engagement, and gain experience in lettings, sales, and 5-star customer service.
Responsibilities:- Dealing with tenant queries throughout their tenancy.
- Responsible for storing and issuing tenants' post.
- Monitor the security of the building throughout shifts.
- Tenancy administration.
- Stock management, ensuring it is replenished and rotated.
- Managing the Grab & Go facilities including the presentation and tidiness of breakfasts.
- Managing maintenance issues.
- Upselling bundles and add-ons to tenants.
- Experience within a similar role and high levels of customer service and administration.
- Full training with ongoing training is in place.
- Guest services: 1 year (preferred).
- Excellent customer service and time management skills.
- Ability to work on own initiative.
- Excellent prioritising skills.
- Basic financial knowledge.
- Excellent attention to detail.
- Previous experience in a similar role such as customer service, guest relations, or hotel experience is essential.
- Job Location: The Glassworks, Leeds
- Job Type: Full time (36 hours p/w)
- Company events
- Cycle to work scheme
- Employee discount
Resident Experience Host in Leeds employer: IconInc
Contact Detail:
IconInc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Host in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out IconInc's social media and website. Understanding their vibe will help you connect better during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tenant queries or manage events. Role-playing these situations with a friend can boost your confidence and help you articulate your experience effectively.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front of house role. Choose an outfit that reflects professionalism while still being comfortable enough for a busy day at Glassworks.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Experience Host in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for providing a 7-star experience. Remember, we’re all about creating a welcoming atmosphere!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or similar roles. We love seeing how your past experiences can contribute to our team at Glassworks. Be specific about your achievements and how they relate to the role!
Be Professional Yet Friendly: While we want to see your friendly side, it’s also important to maintain a professional tone in your application. Balance is key! Show us that you can handle tenant queries with warmth while keeping things professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at IconInc
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled difficult situations or gone above and beyond for a customer. This role is all about providing a 7-star experience, so showing that you understand what that means will impress them.
✨Familiarise Yourself with the Company
Do some research on IconInc and their Glassworks building. Understand their values and what makes their student accommodation unique. Being able to discuss how you can contribute to their mission will show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with tenant queries or managing events. Think through potential scenarios and how you would respond, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Show Your Passion for Student Engagement
This role is about creating a welcoming environment for students, so convey your enthusiasm for working with them. Share any relevant experiences you have in engaging with students or young adults, and highlight your ability to create a friendly and professional atmosphere.
