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- Tasks: Be the go-to person for tenants and ensure their night experience is seamless.
- Company: Join Iconic, redefining luxury student accommodation in Glasgow.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Why this job: Elevate your customer service skills while enjoying a dynamic night role.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Opportunity for overtime and career growth in a stylish setting.
The predicted salary is between 12 - 16 ÂŁ per hour.
Iconinc are delighted to be bringing luxury student accommodation to Glasgow via The Bonnie. The Bonnie will provide 151 studio apartments with best‑in‑class, never‑experienced‑before facilities, to serve the students of Glasgow. We’re redefining student accommodation with style, energy, and a forward‑thinking approach. With vibrant locations in Lincoln, Leeds, Liverpool and now Glasgow, we offer more than just a place to stay – we provide an experience.
Now, we’re looking for a dynamic Night Concierge to join our team in Glasgow.
About the RoleAs a Night Concierge, you’ll be the heartbeat of our Glasgow site during the night. This role is perfect for someone ready to elevate their career in customer service and gain hands‑on experience in lettings and sales. Every night brings new challenges, from assisting tenants with their needs to ensuring the building’s security, managing stock, and handling administrative tasks.
What You’ll Do:- Be the Go‑To Person: Handle tenant inquiries and ensure they have a seamless experience throughout their stay.
- Keep Things Secure: Monitor building security, including CCTV, and address any concerns that arise.
- Stock Wizardry: Manage and rotate stock, ensuring everything is always well‑supplied.
- Pantry Pro: Oversee the pantry facilities and set up breakfast, maintaining impeccable presentation.
- Maintenance Maestro: Address any maintenance issues that crop up during the night.
- Admin Expert: Stay on top of administrative tasks, ensuring everything runs smoothly.
- Clean & Tidy: Help maintain the cleanliness of the building to our high standards.
- Nights: 1 year (preferred)
- Customer service: 1 year (preferred)
This role is on a rota basis based on business needs, however it is 12 hours per week 7pm / 7am with the option for overtime.
What You Bring- A Passion for People: Excellent customer service is your mantra.
- Self‑Starter: You’re comfortable working independently and making decisions.
- Tech‑Savvy: Strong IT skills are a must.
- Numbers Know‑How: Basic financial knowledge will serve you well.
- Detail‑Oriented: You’ve got a keen eye for the little things that make a big difference.
- Experience: Previous experience in guest relations, hotel roles, or a similar environment is essential.
Ready to take the next step in your career? Apply today and be part of something extraordinary!
Night Receptionist in Glasgow employer: IconInc
Contact Detail:
IconInc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Be prepared for anything! As a Night Concierge, you’ll face various challenges. Think about potential scenarios you might encounter and how you’d handle them. This will show your problem-solving skills and readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our vibrant team at The Bonnie.
We think you need these skills to ace Night Receptionist in Glasgow
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you genuinely care about making people's experiences better.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're the perfect fit for the Night Concierge role.
Highlight Relevant Experience: Make sure to mention any previous roles in customer service or hospitality. If you've dealt with tenant inquiries or managed stock before, we want to hear about it! Tailor your experience to match what we're looking for in this role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be one step closer to joining our vibrant team at The Bonnie!
How to prepare for a job interview at IconInc
✨Know the Company Inside Out
Before your interview, take some time to research Iconinc and The Bonnie. Understand their mission, values, and what sets them apart in the student accommodation market. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Night Concierge, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle inquiries and resolve issues, as this will demonstrate that you’re the right fit for the role.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you would handle various scenarios, such as maintenance issues or security concerns during the night. Think of specific situations where you successfully resolved problems and be ready to discuss your thought process and actions.
✨Dress the Part and Be Professional
Even though the role is in a relaxed environment, dressing smartly shows that you take the opportunity seriously. Aim for a polished look that reflects the luxury aspect of The Bonnie. Also, remember to arrive on time and bring a positive attitude!
