As Wellness Supervisor, you will oversee the day-to-day reception operations of our spa, gym, Nobu Pilates studios and wellness facilities, ensuring every guest enjoys a seamless and memorable journey. This is a leadership role that combines operational precision with a passion for wellbeing, driving service excellence, innovation and revenue growth in one of London’s most popular luxury lifestyle hotels.
You will:
- Lead and develop the wellness team, fostering a motivated and high-performing culture
- Manage departmental operations, including rotas, annual leave and compliance
- Conduct performance reviews, appraisals and ongoing staff training
- Oversee recruitment, onboarding and team development in collaboration with HR
- Ensure wellness brand standards and SOPs are implemented and maintained
- Manage stock control, ordering and financial processes including banking and reconciliations
- Coordinate wellness events, brand activations and VIP experiences
- Monitor spa, gym and Nobu Pilates equipment, ensuring timely maintenance and reporting
- Handle guest complaints and special requests with professionalism and care
- Drive retail operations and revenue through product knowledge and upselling
- Oversee booking systems (Mindbody, Opera) to optimise scheduling and guest experience
- Provide regular performance reports and updates to senior leadership
- Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro in every interaction
What We’re Looking For:
You bring proven leadership experience in wellness or luxury hospitality, with strong operational and commercial acumen. You are passionate about health and wellbeing, thrive in a fast-paced environment and have the ability to inspire and lead a team. With exceptional communication skills and a guest-centric mindset, you will elevate Nobu’s wellness offering to new heights.
Benefits of Joining Our Team:
- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development programs
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
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Wellness and Fitness Reception Supervisor employer: Iconic
At Iconic Interactive, we pride ourselves on being an exceptional employer, offering a unique opportunity to work at the forefront of AI-driven game development in the vibrant city of London. Our inclusive and friendly culture fosters collaboration and creativity, while our commitment to employee growth is reflected in our competitive salary, equity compensation, and generous leave policies. Join us to be part of a small, focused team where your contributions will directly shape the future of interactive entertainment.
