About us
Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
We are looking for a warm, professional, and highly organized Spa Receptionist to join our team. This role is perfect for someone who is passionate about the beauty and wellness industry, thrives in a customer-focused environment, and can seamlessly handle both front-desk and administrative duties.
Key Responsibilities:
- Provide an exceptional customer service, warmly welcoming all guests/members and non-members to the spa
- Be knowledgeable about our services, treatments and products. Able to offer advice and recommendations
- Maintain the cleanliness of the spa reception area, look after retail displays and promotional sites within the Club
- Input rosters onto the booking system and manage the appointments effectively to ensure maximum revenue and booking efficiency
- Work closely with the therapist team to ensure in house products and retail stock levels are maintained. Carry out monthly stock takes and receive deliveries.
- Ensure agreed standards of opening/closing the Spa are adhered to, including banking accuracy
- Handle client feedback and any complaints in a professional and timely manner in line with company procedure
- Achieve retail targets
- Handle enquiries, take bookings, warmly welcome customers, process payments and handle the daily operations of a busy Spa flawlessly
What we’re looking for:
To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:
- Experience in a fast paced, luxury guest environment
- Computer literate with preferred experience using Premier software
- Excellent communication skills with the ability to talk comfortably to all members, guests, colleagues and management
- Ability to multi task and perform under pressure with a great eye for detail
- Flexibility to work shifts, including evenings and weekends
What's in it for you?
- Holidays based on hours worked
- Free parking onsite
- Free meals per shift
- Refer a Friend incentive
- Eligible to participate in Elite Performers; our Recognition & Reward scheme
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Spa Receptionist in Twickenham employer: Iconic
At Iconic Interactive, we pride ourselves on being an exceptional employer, offering a unique opportunity to work at the forefront of AI-driven game development in the vibrant city of London. Our inclusive and friendly culture fosters collaboration and creativity, while our commitment to employee growth is reflected in our competitive salary, equity compensation, and generous leave policies. Join us to be part of a small, focused team where your contributions will directly shape the future of interactive entertainment.
