At a Glance
- Tasks: Welcome guests with a smile and manage reservations efficiently.
- Company: Join The Lensbury, part of Iconic Hotels and Resorts.
- Benefits: Enjoy free meals, parking, holiday pay, and referral bonuses.
- Other info: Be part of a supportive team in a beautiful setting.
- Why this job: Create memorable experiences for guests in a stunning riverside location.
- Qualifications: Previous hotel reception experience and excellent customer service skills.
The predicted salary is between 18900 - 23100 £ per year.
About us
Part of Iconic Hotels and Resorts,
The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
Key Responsibilities
- Provide our guests with a warm, friendly, and efficient welcome, creating a positive and memorable guest experience.
- Assist efficiently with enquiries from members and guests in person and on the telephone
- Create and manage guest reservations using Opera Cloud efficiently
- Maintain the highest standards across all Front of House areas, ensuring they meet the company's quality and service expectations at all times.
What are we looking for?
- Must have hotel reception experience
- Ability toconverse effectively and competently with both members and staff
- Excellent customer service skills and good telephone manner
- Accurate typing skills and knowledge of Word
- Knowledge of reservations systems software is an advantage
What's in it for you
- Holidays pay based on hours worked
- Free parking onsite
- Free meals per shift
- Refer a Friend incentive
- Eligible to participate in Elite Performers; our Recognition & Reward scheme
Hotel Receptionist in Twickenham employer: Iconic
At Iconic Interactive, we pride ourselves on being an exceptional employer, offering a unique opportunity to work at the forefront of AI-driven game development in the vibrant city of London. Our inclusive and friendly culture fosters collaboration and creativity, while our commitment to employee growth is reflected in our competitive salary, equity compensation, and generous leave policies. Join us to be part of a small, focused team where your contributions will directly shape the future of interactive entertainment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Twickenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Iconic. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Iconic
Don't be shy about reaching out to Iconic directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in Twickenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Iconic and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Iconic
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
