At a Glance
- Tasks: Lead the wellness team and ensure a seamless guest experience at our luxury facilities.
- Company: Join Nobu, a renowned luxury lifestyle hotel with a focus on wellbeing.
- Benefits: Enjoy discounts, social events, and up to 33 holiday days!
- Other info: Opportunities for career progression and innovative learning await you!
- Why this job: Elevate wellness offerings while inspiring a passionate team in a vibrant environment.
- Qualifications: Proven leadership in wellness or luxury hospitality with strong communication skills.
The predicted salary is between 38250 - 46750 £ per year.
As Wellness Supervisor, you will oversee the day-to-day reception operations of our spa, gym, Nobu Pilates studios and wellness facilities, ensuring every guest enjoys a seamless and memorable journey. This is a leadership role that combines operational precision with a passion for wellbeing, driving service excellence, innovation and revenue growth in one of London’s most popular luxury lifestyle hotels.
You will:
- Lead and develop the wellness team, fostering a motivated and high-performing culture
- Manage departmental operations, including rotas, annual leave and compliance
- Conduct performance reviews, appraisals and ongoing staff training
- Oversee recruitment, onboarding and team development in collaboration with HR
- Ensure wellness brand standards and SOPs are implemented and maintained
- Manage stock control, ordering and financial processes including banking and reconciliations
- Coordinate wellness events, brand activations and VIP experiences
- Monitor spa, gym and Nobu Pilates equipment, ensuring timely maintenance and reporting
- Handle guest complaints and special requests with professionalism and care
- Drive retail operations and revenue through product knowledge and upselling
- Oversee booking systems (Mindbody, Opera) to optimise scheduling and guest experience
- Provide regular performance reports and updates to senior leadership
- Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro in every interaction
What We’re Looking For:
You bring proven leadership experience in wellness or luxury hospitality, with strong operational and commercial acumen. You are passionate about health and wellbeing, thrive in a fast-paced environment and have the ability to inspire and lead a team. With exceptional communication skills and a guest-centric mindset, you will elevate Nobu’s wellness offering to new heights.
Benefits of Joining Our Team:
- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development programs
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Wellness and Fitness Reception Supervisor in London employer: Iconic
At Iconic Interactive, we pride ourselves on being an exceptional employer, offering a unique opportunity to work at the forefront of AI-driven game development in the vibrant city of London. Our inclusive and friendly culture fosters collaboration and creativity, while our commitment to employee growth is reflected in our competitive salary, equity compensation, and generous leave policies. Join us to be part of a small, focused team where your contributions will directly shape the future of interactive entertainment.
StudySmarter Expert Advice🤫
We think this is how you could land Wellness and Fitness Reception Supervisor in London
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like Iconic!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like Iconic.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like Iconic.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at Iconic!
We think you need these skills to ace Wellness and Fitness Reception Supervisor in London
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at Iconic
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with Iconic's Values
Before the interview, dig deep into Iconic's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
