At a Glance
- Tasks: Provide top-notch IT support and solve problems for users in a busy London environment.
- Company: Join a global organisation with a collaborative IT culture.
- Benefits: Competitive salary up to £45,000 and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work globally and develop your IT expertise.
- Why this job: Make a real impact by enhancing user experience and working on exciting IT projects.
- Qualifications: 3+ years in IT support with strong knowledge of Microsoft tools and excellent problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
We’re looking for a Site Support Analyst to join a global organisation and provide high-quality IT support across a busy London-based environment. This is a great opportunity for an experienced Site Support Analyst who enjoys solving problems, working directly with end users and being the link between the business and wider IT teams.
What you’ll be doing:
- Providing 1st and 2nd line IT support across hardware, software, mobile devices and peripherals
- Managing incidents and service requests through ServiceNow
- Troubleshooting Windows, Microsoft 365, network and connectivity issues
- Supporting laptops, phones, tablets, printers and other IT equipment
- Managing IT assets and hardware lifecycle
- Supporting device management and user administration through Microsoft Intune
- Working within Azure / Microsoft cloud environments
- Escalating complex issues to relevant support teams and keeping users updated
- Creating and maintaining technical documentation and knowledge articles
- Supporting user training, IT adoption and compliance
- Working with global IT teams on projects, improvements and new initiatives
- Delivering a high-quality end-user experience
About you:
You’ll ideally have 3+ years’ experience in a Site Support Analyst, IT Support Analyst, Desktop Support or similar role, with strong knowledge of Microsoft Windows and Microsoft 365. Experience with ServiceNow, Microsoft Intune and Azure would be highly advantageous, alongside ITIL knowledge or certification. You’ll be a strong communicator with excellent problem-solving skills, a customer-focused approach and the ability to take ownership of issues from start to finish.
If you’re an experienced Site Support Analyst looking for your next challenge in London, this could be a great opportunity to join a collaborative global IT function. Apply now to find out more about this Site Support Analyst opportunity.
Site Support Analyst in London employer: ICONIC RESOURCING LTD Careers
Advanta Group is an exceptional employer, offering a newly created IT Systems Administrator role that allows you to make a significant impact within a rapidly growing financial services organisation. With a strong focus on employee development through the Advanta Academy, a hybrid working environment, and opportunities to engage in strategic projects and business transformations, you'll thrive in a culture that values innovation and collaboration. Join us in the picturesque Southwest of England, where your contributions will be recognised and rewarded as we continue our ambitious journey of growth and integration.
Contact Details:
ICONIC RESOURCING LTD Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Site Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ICONIC RESOURCING LTD Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ICONIC RESOURCING LTD Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ICONIC RESOURCING LTD Careers!
✨Direct Apply to ICONIC RESOURCING LTD Careers
Let's not forget to apply directly through the ICONIC RESOURCING LTD Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Site Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ICONIC RESOURCING LTD Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ICONIC RESOURCING LTD Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ICONIC RESOURCING LTD Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
