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For Companies At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and smooth event coordination.
- Company: The Lygon Arms, a historic luxury hotel in the beautiful Cotswolds.
- Benefits: Competitive salary, live-in options, meals on duty, and generous discounts.
- Why this job: Join a passionate team and make a real impact in luxury hospitality.
- Qualifications: Experience in a supervisory role, strong leadership, and problem-solving skills.
- Other info: Enjoy career development opportunities and fun team events.
The predicted salary is between 27600 - 39100 £ per year.
As a Duty Manager, you will ensure the smooth operation of the hotel during your shift, delivering exceptional guest experiences in line with luxury standards. You will oversee guest services, coordinate events and weddings, manage remote accommodations, and supervise valet parking operations. This is a hands-on leadership role that requires flexibility, professionalism, and a passion for hospitality.
Key Duties
- Welcome and bid farewell to guests in a warm, professional manner
- Personally escort VIP guests and ensure their requirements are met
- Maintain a strong host presence throughout the day, liaising confidently with guests
- Coordinate valet parking and guest transportation between property locations
- Oversee events and weddings, ensuring luxury presentation and smooth service
- Host and facilitate daily morning meetings with heads of department
- Liaise with reception and housekeeping to prioritise arrival rooms
- Complete daily inspections of hotel facilities and remote accommodations
- Prepare daily reports summarising guest feedback and operational issues
- Handle complaints confidently and resolve issues promptly
- Ensure compliance with Health & Safety regulations and fire procedures
- Assume responsibility for hotel operations in the absence of senior management
Qualifications & Skills
- Professional, approachable, and guest-focused
- Strong organisational and problem-solving skills
- Ability to lead and motivate a team
- Calm under pressure and solution-oriented
- Flexible and adaptable to changing priorities
- Previous experience in a duty manager or supervisory role within a luxury hotel or similar environment
- Exposure to a high-volume hotel, F&B operations, and experience managing a team are desirable
- Keen eye for detail, organisational skills, and confident communication with the team
- Outstanding planning skills with ability to manage multiple projects simultaneously
- Excellent communication and leadership skills
- Familiarity with Health & Safety and Fire Safety procedures
- First Aid and Pool Responder certification (or willingness to train)
About the Hotel
Situated within the idyllic Cotswolds village of Broadway in Worcestershire, The Lygon Arms is steeped in history with Tudor influences reflected in its superb restoration of original features. The property boasts five exceptional culinary venues, numerous snugs and lounges, a luxurious spa, and 86 guest rooms, including the regally appointed Charles I suite.
Salary & Benefits
- Salary £33,656. Annual service charge – circa £3k per year (non-contractual)
- Live-in available for 6 months to help with relocation
- Meals included on duty
- Employee recognition awards
- Cashback healthcare cover after probation
- Continued career development with recognised training providers
- Generous friends and family rate at Iconic Luxury Hotels
- 25% discount on all food and beverage
- Discount on spa treatment and products
- Refer a friend incentive
- Team social events, seasonal gifts and much more…
Duty Manager in Weymouth employer: Iconic Luxury Hotels
Contact Detail:
Iconic Luxury Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Weymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show up in style! If you can, visit the hotel in person. Introduce yourself to the staff and express your interest in the Duty Manager position. A friendly face can make a lasting impression and show that you're genuinely interested.
✨Tip Number 3
Prepare for the interview by researching the hotel’s values and recent events. Tailor your answers to reflect how your experience aligns with their luxury standards and guest-focused approach. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining our fantastic team at The Lygon Arms.
We think you need these skills to ace Duty Manager in Weymouth
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you went above and beyond to create memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making guests feel special.
Tailor Your Application: Make sure to customise your application to match the Duty Manager role. Highlight relevant skills and experiences that align with the key duties mentioned in the job description. We appreciate when candidates take the time to connect their background with what we’re looking for!
Be Professional Yet Approachable: Your written application should reflect the balance of professionalism and approachability that we value at StudySmarter. Use a friendly tone while maintaining a level of formality that shows you understand the luxury standards we uphold. This will help us envision you as part of our team!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re serious about joining our fantastic team at The Lygon Arms!
How to prepare for a job interview at Iconic Luxury Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research The Lygon Arms. Familiarise yourself with its history, amenities, and unique features. This will not only impress the interviewers but also help you understand how you can contribute to maintaining its luxury standards.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team and ensuring smooth operations. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a calm presence under pressure.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific scenarios where you turned a negative experience into a positive one. This will demonstrate your commitment to exceptional guest service and your proactive approach.
✨Dress the Part
Since this is a luxury hotel, your appearance matters. Dress professionally and ensure you look polished. This reflects your understanding of the hospitality industry and sets the tone for how you’ll represent the hotel to guests.
