At a Glance
- Tasks: Welcome guests and ensure they have an unforgettable experience at our historic hotel.
- Company: Join The Lygon Arms, a charming hotel in the heart of the Cotswolds with rich history.
- Benefits: Enjoy competitive pay, discounts on food, spa treatments, and cashback healthcare options.
- Why this job: Be part of a passionate team in a beautiful setting, creating memorable guest experiences.
- Qualifications: Previous hospitality experience is a plus; a love for guest service is essential.
- Other info: Flexible shifts, team events, and opportunities for career advancement await you!
The predicted salary is between 12000 - 18000 £ per year.
Discover the charm of the Lygon Arms Hotel, a historic coaching inn nestled in the heart of Broadway village—often celebrated as ‘the jewel of the Cotswolds.’ Embrace the unique character of this enchanting destination, where rich history meets modern comforts. With a serene spa, 86 individually styled bedrooms, secluded gardens, and a relaxed dining experience, you’ll find countless ways to unwind and immerse yourself in the tranquil countryside lifestyle.
What's in it for you?
- Annual Salary £15,912.00 - Part time - 24 hours per week
- Benefit from an additional service charge averaging £1,500 per year (non-contractual).
- Stand out with our Awards of Excellence and receive special gifts for your length of service.
- Access cashback healthcare options after your probation period.
- Advance your career with continued training from recognized providers.
- Take advantage of special rates at our Iconic Hotels.
- Enjoy 25% off all food and beverages, plus discounts on spa treatments and products.
- Earn rewards by bringing your network into our family with the Refer-a-Friend Incentive.
- Cycle to Work Scheme.
- Utilize our Employee Assistance Program for personal well-being.
- Participate in team social events, seasonal gifts, and much more!
Role Details
- Shifts: Work various shifts between 7am – 11pm, including weekends (3 days out of 7)
Responsibilities
- Make it your mission to ensure every guest departs thrilled with their experience.
- Be proactive and instinctive, constantly finding ways to delight our guests and provide them with the exceptional attention they truly deserve.
- Cultivate expert knowledge of our hotel’s amenities and stay informed about our latest offerings to maximize sales.
- Collaborate seamlessly with your team, treating each colleague like family and actively seeking opportunities to assist others.
About You
We are on the lookout for a passionate individual who thrives in hospitality and exceptional guest service. Previous experience in a hotel or reception setting is a significant advantage. If you find joy in creating unforgettable experiences and excel in high-pressure situations, we want to hear from you!
Seize the opportunity—Apply Now!
RECEPTIONIST - 24 HOURS employer: Iconic Luxury Hotels
Contact Detail:
Iconic Luxury Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RECEPTIONIST - 24 HOURS
✨Tip Number 1
Familiarise yourself with the unique features of The Lygon Arms. Knowing the history and amenities of the hotel will help you engage in meaningful conversations during your interview, showcasing your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a receptionist. This will prepare you to demonstrate your ability to handle guest inquiries and complaints effectively during the interview.
✨Tip Number 3
Network with current or former employees of The Lygon Arms or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Showcase your adaptability and teamwork skills. Be ready to share examples from your past experiences where you successfully collaborated with others or adapted to changing situations, as these qualities are essential for a receptionist role.
We think you need these skills to ace RECEPTIONIST - 24 HOURS
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the receptionist position. Highlight your relevant experience in hospitality and guest service.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise any previous work in hotel or reception settings, and showcase your ability to thrive in high-pressure situations.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for hospitality and your commitment to providing exceptional guest experiences. Mention specific examples of how you've delighted guests in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Iconic Luxury Hotels
✨Know the Hotel Inside Out
Before your interview, make sure to research The Lygon Arms thoroughly. Familiarise yourself with its history, amenities, and unique offerings. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a receptionist, exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting these moments will demonstrate your passion for hospitality and your ability to thrive in high-pressure situations.
✨Emphasise Team Collaboration
The role requires working closely with colleagues, so be ready to discuss how you contribute to a team environment. Share instances where you supported your teammates or collaborated on projects, showcasing your ability to treat colleagues like family.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle difficult guests or unexpected situations. Practising these responses will help you feel more confident during the interview.