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For Companies At a Glance
- Tasks: Ensure guest satisfaction and provide a personalised luxury experience.
- Company: Join the Dandy team at Iconic Luxury Hotels in London.
- Benefits: Enjoy a £35,500 package, discounts, and career development opportunities.
- Why this job: Be part of a vibrant team in a luxury hotel setting.
- Qualifications: Experience in 4* or 5* hotels and a passion for guest service.
- Other info: Dynamic work environment with plenty of perks and team socials.
The predicted salary is between 30000 - 40000 £ per year.
Expect the unexpected…
What's in it for you as Receptionist:
- £35,500 package including tronc
- Upselling incentive rewards
- Employee recognition awards
- Cashback healthcare cover
- Complimentary dry cleaning of your uniform & meals on duty
- Career development with recognised training providers
- Friends & family rates across Iconic Luxury Hotels
- 25% discount on all food & beverage
- Wellbeing calendar of events & team socials
- Season ticket loan, cycle-to-work scheme & secure bike storage
- Refer-a-friend incentives, seasonal gifts… and plenty more dandy perks along the way!
About You as a Receptionist:
- Experience in working within 4* or 5* hotels is desirable
- Previous use of Opera Cloud is desirable
- Well‑presented and full of personality is key
- Keen eye for detail to make our guests feel welcome
- Confidence with communicating with guests and colleagues
- Passion to go above and beyond at every step
Aim of the Receptionist role:
To undertake Reception duties ensuring the department is efficient and profitable, and ensuring that guests' needs are met where possible.
Responsibilities Of Receptionist:
- Take pride in ensuring the wellbeing, satisfaction and comfort of all guests
- Establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel
- Provide a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity
- Maintain a high standard in personal appearance and demeanour
- Have a good working knowledge of all departments of the Hotel
- Be confident in full understanding of all systems within Front Office including Opera Cloud, Knowcross, Microsoft Office
- Be familiar with all reservation tasks in order to cover if required
- Be knowledgeable of the London market inc. accommodation, F&B and other local services
- Record all relevant comments of appreciation, suggestions and maintenance
- Ensure correct hand‑over procedure of the day's business with regard to cover and cashiering
- Work with the Concierge team to provide ultimate guest experience
We are looking for passionate people to join our Dandy team! If this role is of interest to you, then please apply now.
Iconic Luxury Hotels launched The Mayfair Townhouse in December 2020, situated near London’s Green Park.
RECEPTIONIST employer: Iconic Luxury Hotels
Contact Detail:
Iconic Luxury Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RECEPTIONIST
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all departments and services, so you can impress during your interview. Show us that you’re not just a pretty face but someone who genuinely cares about providing top-notch service.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for guests. We want to see you confidently using names and engaging with people. Role-play with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury hotel setting. Make sure you look polished and professional when you come in for your interview. It shows us you take pride in your appearance and understand the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our Dandy team. Don’t forget to highlight your passion for hospitality and any relevant experience!
We think you need these skills to ace RECEPTIONIST
Some tips for your application 🫡
Show Your Personality: As a Receptionist, your personality is key! Make sure your application reflects who you are. Use a friendly tone and let your enthusiasm for the role shine through.
Highlight Relevant Experience: If you've worked in 4* or 5* hotels before, shout about it! Mention any experience with systems like Opera Cloud and how you've made guests feel welcome in past roles.
Be Detail-Oriented: Attention to detail is crucial in this role. In your application, give examples of how you've gone above and beyond to ensure guest satisfaction. It’ll show us you’re the right fit!
Apply Through Our Website: We love seeing applications come through our website! It’s the best way to ensure your application gets noticed. So, don’t hesitate – apply now and join our Dandy team!
How to prepare for a job interview at Iconic Luxury Hotels
✨Know Your Hotel Inside Out
Before your interview, make sure you research The Mayfair Townhouse and its unique offerings. Familiarise yourself with their services, atmosphere, and any recent news. This will show your genuine interest and help you answer questions more confidently.
✨Dress to Impress
As a receptionist in a luxury hotel, your appearance matters. Dress smartly and ensure your grooming is on point. This not only reflects your professionalism but also aligns with the hotel's high standards of personal appearance.
✨Practice Your People Skills
Since communication is key in this role, practice how you would engage with guests. Think about how to introduce yourself, use guest names, and handle various scenarios. Role-playing with a friend can help you feel more comfortable and confident.
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for providing exceptional service. Share examples from your past experiences where you went above and beyond for guests. This will demonstrate your commitment to creating memorable experiences, which is crucial for a luxury hotel.
