night receptionist

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Night Receptionist

The Mayfair Townhouse, London (West), London, W1J 7BN

Expect the unexpected…
Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you\’ll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces

What\’s in it for you as Night Receptionist?

• Up to £34,500 including Tronc
• Eligible for upselling incentive schemes
• Complimentary dry cleaning of your uniform & meals on duty
• Career development with recognised training providers
• Friends & family rates across Iconic Luxury Hotels
• 25% discount on all food & beverage
• Wellbeing calendar of events & team socials
• Season ticket loan, cycle-to-work scheme & secure bike storage
• Employee recognition awards, refer-a-friend incentives, seasonal gifts… and plenty more dandy perks along the way

About You As Night Receptionist

• Previous experience working in a Night Receptionist role is desirable
• Previous Opera / Opera Cloud experience is desirable
• Hotel/Hospitality experience is desirable but a keen interest in customer service is more important for this role
• Confidence and motivation for working throughout the night is essential
• You will have keen eye for detail, organisational skills and confident in communicating with the team

Key Responsibilities Of The Night Receptionist

• To assist the Night Manager and all departments when necessary on shift
• Support early check outs and organise settling bills ensuring payment is taken correctly
• Assist with room service / cooking light meals from night menu
• Be familiar with all reservation tasks in order to cover this role if required
• Record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up
• Be confident with fire training and fire drill practices
• To communicate with the early Duty Manager on any ongoing encounters in the night
• Establish a courteous, helpful, and friendly attitude to all guests at all times

We are looking for passionate people people to join our Dandy team If this role is of interest to you, then please apply now We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Iconic Luxury Hotels launched The Mayfair Townhouse in December 2020.

Situated near London\’s Green Park, The Mayfair Townhouse is Iconic Luxury Hotels\’ fifth luxury hotel.

Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse will debut with 172 rooms & suites. The Dandy Bar, private gym and versatile event spaces. Mayfair is synonymous with status, heritage and prestige and up until the mid 18th century was largely rural, famous for its annual May Fair. The townhouses lining Half Moon Street formed the setting for Oscar Wilde\’s The Importance of Being Earnest.

STAY OVER
172 rooms & suites

LOCATION
The Mayfair Townhouse is in a discreet London address that is steps away from Green Park, upscale shopping and several of London\’s most acclaimed restaurants.

FOOD & BEVERAGE
The Dandy Bar

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