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- Tasks: Be the welcoming face of our restaurant, managing reservations and ensuring memorable guest experiences.
- Company: Join Chewton Glen, a luxury hotel known for its warm hospitality and stunning surroundings.
- Benefits: Competitive salary, live-in accommodation, meals on duty, and discounts on food and spa treatments.
- Why this job: Create magical moments for guests while developing your hospitality skills in a beautiful setting.
- Qualifications: Experience in high-quality customer service and a passion for making guests feel valued.
- Other info: Flexible shifts, recognition programmes, and opportunities for personal growth await you!
The predicted salary is between 28800 - 43200 £ per year.
Chewton Glen is an iconically English luxury country house hotel and spa, nestled on the edge of the New Forest and just a short stroll from the sea. Known for our warm hospitality, award-winning dining, and beautifully appointed surroundings, we offer guests an escape into relaxation, elegance, and unforgettable experiences. At Chewton Glen, we believe in creating magical moments for our guests through genuine care, attention to detail, and heartfelt service. We take pride in being a place where both guests and team members feel valued, welcomed, and inspired.
We are looking for a passionate and experienced Host to join our team in The Dining Room. In this role, you will be the welcoming face of The Dining Room, greeting guests with a smile, managing reservations, and ensuring every visit is seamless and memorable. If you love creating a warm, inviting atmosphere and thrive on delivering excellent service, this role is perfect for you.
Key Responsibilities- To be confident and fully competent in the usage of the Opera system.
- To manage and optimise Lunch and Dinner covers through control of bookings, with special attention paid to timing slots and table allocations.
- Supporting the restaurant team with serving and clearing tables and taking orders.
- To take ownership and ensure the cashiering of bills with care are taken over correct charging to rooms, payment methods and any discounts given.
- To take pride in maintaining menus to a high standard of appearance and ensure dishes and prices are kept up to date.
- To take ownership and ensure standard operating procedures are maintained for billing, signing of bills and taking of payments throughout the service.
- Showing integrity reporting all comments/complaints/problems to the Restaurant or Assistant Restaurant Manager in charge.
- To be confident with guests' names and their correct titles are used at all times & that the service is discrete & efficient at all times.
- To be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection.
- Experience in 4* or 5* hotel restaurants is desirable.
- Experience in high standards of face to face customer service is essential.
- Flexibility to work morning or evening shifts.
- Previous restaurant/F&B background would be advantageous in this role.
- Drive and passion to seek out opportunities to go above and beyond for our guests.
- Confidence, enthusiasm and passion for your work and communication with colleagues.
- A keen eye for detail, organisational skills and a flexible attitude.
- Competitive salary plus service charge.
- Live-in accommodation available (subject to availability).
- Complimentary meals while on duty.
- 25% off all Food & Beverage.
- Discount on spa treatments and products.
- Friends & Family rates across Iconic Luxury Hotels.
- Cycle to work scheme.
- Cashback dental and optical plan.
- Learning and development opportunities.
- Recognition programmes, social events, and wellbeing initiatives.
Ready to take the next step in your hospitality career? Please get in touch, we would love to hear from you!
Restaurant Host - full-time in New Milton employer: Iconic Luxury Hotels
Contact Detail:
Iconic Luxury Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Host - full-time in New Milton
✨Tip Number 1
Get to know the restaurant scene! Familiarise yourself with Chewton Glen and its unique offerings. This way, when you walk in for your interview, you can chat about what excites you about their dining experience.
✨Tip Number 2
Practice your warm welcome! As a host, your first impression is key. Try rehearsing how you'd greet guests and manage reservations, so you come across as confident and friendly during your interview.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you handle busy shifts or unexpected changes. Share examples of times you've gone above and beyond for guests, as this will highlight your passion for excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Chewton Glen team!
We think you need these skills to ace Restaurant Host - full-time in New Milton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you create warm, inviting atmospheres.
Tailor Your Experience: Make sure to highlight any relevant experience you have in 4* or 5* hotel restaurants. We love seeing how your background aligns with our values of excellent service and attention to detail.
Be Specific About Your Skills: Mention specific skills that relate to the role, like your familiarity with reservation systems or your ability to manage bookings efficiently. This shows us you understand what it takes to be a great host!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Chewton Glen!
How to prepare for a job interview at Iconic Luxury Hotels
✨Know the Venue Inside Out
Before your interview, take some time to research Chewton Glen. Familiarise yourself with its history, values, and what makes it unique. This will not only impress your interviewers but also help you understand how you can contribute to their mission of creating magical moments for guests.
✨Showcase Your Customer Service Skills
As a Host, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to create a warm atmosphere and manage reservations effectively, as this aligns perfectly with the role's responsibilities.
✨Practice Your Communication
Since you'll be the welcoming face of The Dining Room, practice your communication skills. Be ready to demonstrate how you would greet guests, manage bookings, and handle any complaints. A confident and friendly demeanour will go a long way in making a great impression.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and appropriately for your interview. This shows that you respect the establishment and understand the importance of maintaining high standards, which is crucial for a role at a luxury hotel.
