FRONT OFFICE MANAGER in London

Front Office ManagerThe Mayfair Townhouse, London (West), London, W1J 7BN

A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.

What is in it for you as Front Office Manager

Salary and Tronc package

Annual bonus linked to KPIs

HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover

Complimentary dry cleaning of your uniform & meals on duty

Career development with recognised training providers

Friends & family rates across Iconic Luxury Hotels

25% discount on all food & beverage

Wellbeing calendar of events & team socials

Season ticket loan, cycle‐to‐work scheme & secure bike storage

Employee recognition awards, refer‐a‐friend incentives, seasonal gifts… and plenty more dandy perks along the way!

About You As Front Office Manager

Experience leading front office or reception teams in luxury hospitality

A passion for five‐star service that feels personal and effortless

The ability to inspire, develop and support your team

Strong financial acumen combined with an analytic approach and acute decision‐making abilities

Quick yet natural rapport‐building skills with guests and the team

Previous knowledge of Opera / Cloud is highly desirable

Key responsibilities of the Front Office Manager (a sprinkling but not limited to):

As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team

Take ownership of financial transactions and credit levels, monitoring accuracy for business protection

Lead from the front, acting as the go‐to person for guest requests and little unexpected moments

Take pride in ensuring the welfare of the team plus driving their training and progression

Coordinate with our Reservations Supervisor regarding VIPs, special request records and room management

Deliver a highly personalised, polished service that makes every guest feel at home

Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives

Maintain excellent working knowledge of all hotel departments for maximum efficiency

Take the lead in usage of in‐house systems, including the MTH app, Opera, Knowcross and Microsoft Office

Fly the flag high for fire and health and safety for the team and guests

We are looking for passionate people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Iconic Luxury Hotels launched The Mayfair Townhouse in December 2020.

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