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- Tasks: Be the friendly face welcoming guests and managing their enquiries at Cliveden House.
- Company: Join Cliveden House, a luxury 5 Red Star hotel steeped in history and elegance.
- Benefits: Enjoy a competitive salary, generous leave, team events, and exclusive discounts.
- Why this job: Experience a vibrant culture where your personality enhances guest experiences in a stunning setting.
- Qualifications: Previous experience in hospitality is preferred; excellent communication and organisational skills are essential.
- Other info: Staff accommodation available and opportunities for career development await you!
The predicted salary is between 25800 - 25800 £ per year.
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Hotel Receptionist
Cliveden House, Maidenhead, Berkshire, SL6 0JF
Cliveden House
Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.
What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.
Receptionist
We are currently seeking a Receptionist to be the welcoming face and first point of contact for our esteemed guests at Cliveden House. This pivotal role offers an exciting opportunity to contribute to the smooth operation of our reception and ensure an exceptional guest experience. We are looking for an individual with excellent communication skills, a warm and professional demeanour, and a commitment to upholding the highest standards of hospitality.
Our Ideal Candidate Should
- Possess experience as a hotel receptionist or in a similar front desk role, preferably within a luxury hospitality setting
- Welcome guests with genuine warmth and professionalism, creating a positive and lasting first impression
- Embrace a hands-on approach in managing guest enquiries, arrivals and departures
- Demonstrate excellent organisational skills, multitasking efficiently to handle various reception operations
- Show a commitment to providing exceptional service, promptly addressing guest needs with courtesy and efficiency
- Display a keen interest in continuous improvement of reception procedures to enhance the overall guest experience
- Be proactive and quick-thinking, contributing to the efficiency and hospitality of Cliveden House from the moment guests arrive
What’s in it for you?
- £30,820 annual salary (Full time – 40 hours)
- £5,500 estimated annual Tronc (non-contractual)
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Uniform provided
- Staff accommodation available if required
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
- Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
- Discounts on spa treatments and products
- Special gifts based on length of service
- Recommend-a-friend bonus scheme.
- Health cash plan
- Participation in the cycle-to-work scheme
- Access to our employee assistance programme
- Excellent Training and Career Development opportunities
- …and so much more
If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!
Cliveden’s story is one of over 350 years of powerful personalities, debaucherous parties and scandalous affairs. Built in 1666 by the 2nd Duke of Buckingham, as a gift to his mistress, Cliveden House has remained a pinnacle of intrigue and glamour throughout its illustrious history. The Grade I listed stately home retains much of the grandeur from its days as a private house, but this is mixed with an approachable and open welcome that instantly puts you at ease. Set in 376 acres of National Trust grounds and a short distance from London, Cliveden remains an extraordinary 5 star hotel that has to be experienced.
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Iconic Luxury Hotels Limited 2025 #J-18808-Ljbffr
HOTEL RECEPTIONIST employer: Iconic Luxury Hotels
Contact Detail:
Iconic Luxury Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOTEL RECEPTIONIST
✨Tip Number 1
Familiarise yourself with Cliveden House and its unique offerings. Understanding the hotel's history, services, and what sets it apart will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest inquiries or complaints in previous roles. This will demonstrate your ability to maintain a warm and professional demeanour under pressure.
✨Tip Number 3
Research common reception duties and challenges in luxury hotels. Being knowledgeable about the expectations and operations of a hotel receptionist will allow you to speak confidently about how you can contribute to the team.
✨Tip Number 4
Network with current or former employees of Cliveden House if possible. They can provide insights into the company culture and what qualities they value most in their team members, giving you an edge in your application.
We think you need these skills to ace HOTEL RECEPTIONIST
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a hotel receptionist or in similar front desk roles. Emphasise your communication skills and any previous work in luxury hospitality settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your warm and professional demeanour. Mention specific examples of how you've created positive guest experiences in the past, and express your enthusiasm for working at Cliveden House.
Highlight Organisational Skills: In your application, demonstrate your excellent organisational skills and ability to multitask. Provide examples of how you have efficiently managed guest enquiries, arrivals, and departures in previous roles.
Show Commitment to Service: Convey your commitment to exceptional service in your application. Discuss how you proactively address guest needs and your interest in continuously improving reception procedures to enhance guest experiences.
How to prepare for a job interview at Iconic Luxury Hotels
✨Showcase Your Warmth
As a hotel receptionist, your first impression is crucial. Practice greeting with a genuine smile and a friendly tone, as this will reflect the welcoming atmosphere that Cliveden House prides itself on.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. Share examples from previous roles where you successfully handled guest enquiries, arrivals, and departures, showcasing your ability to multitask in a busy environment.
✨Emphasise Your Commitment to Service
Highlight your dedication to exceptional hospitality. Prepare to share specific instances where you went above and beyond to meet guest needs, as this aligns with the hotel's commitment to providing outstanding service.
✨Research Cliveden House
Familiarise yourself with the history and unique offerings of Cliveden House. Being knowledgeable about the hotel will not only impress your interviewers but also demonstrate your genuine interest in becoming part of their team.
