At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a top-notch experience at The Lygon Arms.
- Company: Join The Lygon Arms, a historic coaching inn known as 'the jewel of the Cotswolds'.
- Benefits: Enjoy a competitive salary, discounts, healthcare options, and fun team events.
- Other info: Flexible hours with opportunities for training and personal development.
- Why this job: Be part of a vibrant team in a fast-paced environment, making memorable guest experiences.
- Qualifications: Strong communication skills and a passion for hospitality; experience with PMS systems preferred.
The predicted salary is between 15912 - 15912 £ per year.
Overview
Aim of the Role of the Guest Services Co-coordinator: As a Guest Services Coordinator at The Lygon Arms, you\\\'ll be the welcoming face and knowledgeable voice behind our guest experience. Based both in the reception area and the office, you\\\'ll have the opportunity to meet and greet guests in person while managing on-site reservations. Your role is crucial to exceeding guest expectations and driving revenue across all areas, including rooms, dining, spa, and events.
Responsibilities
- Manage on-site reservations for rooms, dining, spa treatments, and special events—especially when Central Reservations is unavailable.
- Possess in-depth knowledge of The Lygon Arms to confidently handle guest inquiries via phone and email.
- Promote upselling opportunities and special offers to maximise revenue.
- Make pre-arrival calls to confirm details, gather missing information, and promote hotel facilities.
- Act as the primary contact for VIPs, return guests, celebrities, media, and travel agents—ensuring a warm, professional, and discreet experience.
- Greet and assist guests in person from the reception area, creating a seamless and personal welcome.
- Conduct daily checks of all reservations and bookings across rooms, restaurant, and spa.
- Cross-reference spa and restaurant bookings with Opera to ensure accuracy.
- Stay informed about all current promotions and packages, recommending them where appropriate.
- Support the wider team with flexibility and a proactive attitude, taking on additional tasks as needed.
- Experience with Opera Cloud or a similar PMS system (preferred).
- Strong verbal and written communication skills, with a professional and friendly manner.
- A team player who thrives in a fast-paced, guest-focused environment.
- Flexible, intuitive, and solutions-oriented with a passion for hospitality.
Benefits
- £15,912 per year (based on 24hrs per week)
- Permanent, Full-time
- Discover the charm of the Lygon Arms Hotel, a historic coaching inn nestled in Broadway village — often celebrated as \\\'the jewel of the Cotswolds.\\\'
- Robust annual salary and additional service charge
- Awards of Excellence with gifts for length of service
- Cashback healthcare options after probation
- Continued training from recognized providers
- Special rates at Iconic Hotels
- 25% off all food and beverages, plus discounts on spa treatments and products
- Refer-a-Friend Incentive
- Cycle to Work Scheme
- Employee Assistance Program for personal well-being
- Team social events, seasonal gifts, and more
Guest Services Co-Ordinator - 24 hours per week in Broadway employer: Iconic Luxury Hotels
The Lygon Arms is an exceptional employer, offering a warm and welcoming work environment in the picturesque setting of Broadway village, known as 'the jewel of the Cotswolds'. With a focus on employee well-being, we provide robust benefits including cashback healthcare options, generous discounts, and opportunities for continued training, ensuring that our team members can grow and thrive in their roles while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Co-Ordinator - 24 hours per week in Broadway
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Iconic Luxury Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Services Co-Ordinator - 24 hours per week in Broadway
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Iconic Luxury Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Iconic Luxury Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Iconic Luxury Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Iconic Luxury Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Iconic Luxury Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
