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- Tasks: Welcome guests and manage reservations for rooms, dining, and spa treatments.
- Company: Join The Lygon Arms, a historic hotel in the beautiful Cotswolds.
- Benefits: Enjoy a competitive salary, discounts, and cashback healthcare options.
- Why this job: Be part of a charming team that values guest experience and personal growth.
- Qualifications: Experience with PMS systems preferred; strong communication skills required.
- Other info: Flexible hours and opportunities for career advancement await you!
The predicted salary is between 15912 - 22368 £ per year.
GUEST SERVICES CO-ORDINATOR – 24 HOURS PER WEEK
Location: The Lygon Arms, Broadway, Worcestershire, WR12 7DU
Discover the charm of the Lygon Arms Hotel, a historic coaching inn nestled in the heart of Broadway village—often celebrated as ‘the jewel of the Cotswolds.’ Embrace the unique character of this enchanting destination, where rich history meets modern comforts. With a serene spa, 86 individually styled bedrooms, secluded gardens, and a relaxed dining experience, you’ll find countless ways to unwind and immerse yourself in the tranquil countryside lifestyle.
Guest Services Co-coordinator – What\’s in it for you?
- Enjoy a robust annual salary of £15,912 (based on 24hrs per week)
- Benefit from an additional service charge
- Stand out with our Awards of Excellence and receive special gifts for your length of service.
- Access cashback healthcare options after your probation period.
- Advance your career with continued training from recognized providers.
- Take advantage of special rates at our Iconic Hotels.
- Enjoy 25% off all food and beverages, plus discounts on spa treatments and products.
- Earn rewards by bringing your network into our family with the Refer-a-Friend Incentive.
- Cycle to Work Scheme.
- Utilize our Employee Assistance Program for personal well-being.
- Participate in team social events, seasonal gifts, and much more.
Aim of the Role
As a Guest Services Coordinator at The Lygon Arms, you’ll be the welcoming face and knowledgeable voice behind our guest experience. Based both in the reception area and the office, you’ll have the unique opportunity to meet and greet guests in person while managing on-site reservations. Your role is crucial to exceeding guest expectations and driving revenue across all areas, including rooms, dining, spa, and events.
Responsibilities
- Manage on-site reservations for rooms, dining, spa treatments, and special events—especially when Central Reservations is unavailable.
- Possess in-depth knowledge of The Lygon Arms to confidently handle guest inquiries via phone and email.
- Promote upselling opportunities and special offers to maximise revenue.
- Make pre-arrival calls to confirm details, gather missing information, and promote hotel facilities.
- Act as the primary contact for VIPs, return guests, celebrities, media, and travel agents—ensuring a warm, professional, and discreet experience.
- Greet and assist guests in person from the reception area, creating a seamless and personal welcome.
- Conduct daily checks of all reservations and bookings across rooms, restaurant, and spa.
- Cross-reference spa and restaurant bookings with Opera to ensure accuracy.
- Stay informed about all current promotions and packages, recommending them where appropriate.
- Support the wider team with flexibility and a proactive attitude, taking on additional tasks as needed.
Qualifications
- Experience with Opera Cloud or a similar PMS system (preferred).
- Strong verbal and written communication skills, with a professional and friendly manner.
- A team player who thrives in a fast-paced, guest-focused environment.
- Flexible, intuitive, and solutions-oriented with a passion for hospitality.
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GUEST SERVICES CO-ORDINATOR - 24 HOURS PER WEEK employer: Iconic Luxury Hotels
Contact Detail:
Iconic Luxury Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GUEST SERVICES CO-ORDINATOR - 24 HOURS PER WEEK
✨Tip Number 1
Familiarise yourself with The Lygon Arms and its unique offerings. Knowing the history, amenities, and special features of the hotel will help you engage with guests and answer their queries confidently.
✨Tip Number 2
Practice your communication skills, especially in a friendly and professional manner. Role-playing scenarios with friends or family can help you prepare for guest interactions and demonstrate your hospitality skills.
✨Tip Number 3
Network with current or former employees of The Lygon Arms. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be ready to showcase your flexibility and problem-solving skills. Think of examples from your past experiences where you successfully handled challenging situations, as this is crucial in a fast-paced guest services role.
We think you need these skills to ace GUEST SERVICES CO-ORDINATOR - 24 HOURS PER WEEK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services or hospitality. Emphasise any roles where you managed reservations, handled guest inquiries, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to exceed guest expectations and promote upselling opportunities.
Highlight Communication Skills: Since strong verbal and written communication skills are essential for this role, provide examples in your application that illustrate how you've effectively communicated with guests or team members in previous positions.
Show Enthusiasm for the Company: Research The Lygon Arms and mention what excites you about working there. Highlight your appreciation for its history and charm, and express how you can contribute to enhancing the guest experience.
How to prepare for a job interview at Iconic Luxury Hotels
✨Know the Venue Inside Out
Familiarise yourself with The Lygon Arms, its history, and its offerings. Being able to discuss the hotel's unique features and services will show your genuine interest and help you connect with the interviewers.
✨Demonstrate Your Communication Skills
As a Guest Services Co-ordinator, strong communication is key. Prepare to showcase your verbal and written skills by discussing past experiences where you effectively handled guest inquiries or resolved issues.
✨Showcase Your Upselling Techniques
Be ready to discuss how you would promote upselling opportunities and special offers. Think of examples from previous roles where you successfully maximised revenue through effective guest interactions.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing situations. Share examples of how you've supported colleagues in a fast-paced environment, as this role requires a proactive and collaborative approach.
