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For Companies At a Glance
- Tasks: Manage guest reservations and inquiries while promoting hotel services.
- Company: Join the historic Lygon Arms Hotel, a charming coaching inn in the Cotswolds.
- Benefits: Enjoy a competitive salary, service charge, discounts, and wellness support.
- Why this job: Be part of a vibrant team in a beautiful setting, enhancing guest experiences.
- Qualifications: Experience with PMS systems preferred; strong communication skills required.
- Other info: Participate in team events and enjoy special rates at Iconic Hotels.
The predicted salary is between 26520 - 26520 £ per year.
Overview
Guest Services Co-ordinator – The Lygon Arms, Broadway, Worcestershire, WR12 7DU. Discover the charm of the Lygon Arms Hotel, a historic coaching inn nestled in the heart of Broadway village—often celebrated as ‘the jewel of the Cotswolds.’ Embrace the unique character of this enchanting destination, where rich history meets modern comforts. With a serene spa, 86 individually styled bedrooms, secluded gardens, and a relaxed dining experience, you’ll find countless ways to unwind and immerse yourself in the tranquil countryside lifestyle.
Responsibilities
- Manage on-site reservations for rooms, dining, spa treatments, and special events—especially when Central Reservations is unavailable.
- Possess in-depth knowledge of The Lygon Arms to confidently handle guest inquiries via phone and email.
- Promote upselling opportunities and special offers to maximise revenue.
- Make pre-arrival calls to confirm details, gather missing information, and promote hotel facilities.
- Act as the primary contact for VIPs, returning guests, celebrities, media, and travel agents—ensuring a warm, professional, and discreet experience.
- Greet and assist guests in person from the reception area, creating a seamless and personal welcome.
- Conduct daily checks of all reservations and bookings across rooms, restaurant, and spa.
- Cross-reference spa and restaurant bookings with Opera to ensure accuracy.
- Stay informed about current promotions and packages, recommending them where appropriate.
- Support the wider team with flexibility and a proactive attitude, taking on additional tasks as needed.
About You
- Experience with Opera Cloud or a similar PMS system (preferred).
- Strong verbal and written communication skills, with a professional and friendly manner.
- A team player who thrives in a fast-paced, guest-focused environment.
- Flexible, intuitive, and solutions-oriented with a passion for hospitality.
What’s in it for you?
- Enjoy a robust annual salary of £26,520.
- Benefit from an additional service charge averaging £2,500 per year (non-contractual).
- Stand out with Awards of Excellence and receive special gifts for length of service.
- Access cashback healthcare options after probation.
- Advance your career with continued training from recognized providers.
- Take advantage of special rates at Iconic Hotels.
- Enjoy 25% off all food and beverages, plus discounts on spa treatments and products.
- Earn rewards through Refer-a-Friend Incentive.
- Cycle to Work Scheme.
- Employee Assistance Program for personal wellbeing.
- Participate in team social events and seasonal gifts.
Location: The Lygon Arms, Broadway, Worcestershire, WR12 7DU.
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GUEST SERVICES CO-ORDINATOR employer: Iconic Luxury Hotels
Contact Detail:
Iconic Luxury Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GUEST SERVICES CO-ORDINATOR
✨Tip Number 1
Familiarise yourself with The Lygon Arms and its unique offerings. Knowing the history, amenities, and services will help you confidently answer guest inquiries and demonstrate your passion for the hotel.
✨Tip Number 2
Practice your communication skills, especially in a friendly and professional manner. Role-playing scenarios with friends or family can help you prepare for handling various guest interactions effectively.
✨Tip Number 3
Gain experience with property management systems like Opera Cloud. If you haven't used it before, consider taking an online course or tutorial to get familiar with its features and functionalities.
✨Tip Number 4
Showcase your flexibility and team spirit during the interview. Be ready to share examples of how you've successfully adapted to changing situations in previous roles, as this is crucial in a fast-paced hospitality environment.
We think you need these skills to ace GUEST SERVICES CO-ORDINATOR
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Guest Services Co-ordinator position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in guest services or hospitality. Emphasise any familiarity with Opera Cloud or similar PMS systems, as well as your communication skills and ability to work in a fast-paced environment.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and your understanding of The Lygon Arms' unique charm. Mention specific examples from your past experiences that demonstrate your ability to manage reservations and provide exceptional guest service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Iconic Luxury Hotels
✨Know the Hotel Inside Out
Familiarise yourself with The Lygon Arms, its history, facilities, and unique offerings. This knowledge will help you confidently answer questions and demonstrate your enthusiasm for the role.
✨Showcase Your Communication Skills
As a Guest Services Co-ordinator, strong verbal and written communication is key. Practice articulating your thoughts clearly and professionally, and be ready to provide examples of how you've effectively communicated in past roles.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully resolved guest issues or improved their experience. Highlight your flexibility and solutions-oriented mindset, which are crucial in a fast-paced hospitality environment.
✨Emphasise Teamwork and Adaptability
Be ready to share experiences that showcase your ability to work well within a team and adapt to changing situations. The interviewers will be looking for someone who can support their colleagues and contribute positively to the team dynamic.
