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- Tasks: Join our Front of House team to create unforgettable guest experiences.
- Company: Cliveden House is a luxury 5 Red Star hotel in the stunning Berkshire countryside.
- Benefits: Enjoy competitive salary, 29 days leave, team meals, and exclusive hotel discounts.
- Why this job: Be part of a relaxed yet luxurious culture focused on exceptional hospitality.
- Qualifications: Passion for guest service, strong communication skills, and a proactive attitude required.
- Other info: Opportunities for training and career development in a historic and glamorous setting.
The predicted salary is between 36000 - 60000 £ per year.
Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.
What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.
We are currently in search of a Guest Experience Executive to join our Front of House team. This role offers a unique opportunity to contribute to the overall satisfaction of our guests through personalised service and attention to detail. We are looking for an individual with a passion for creating exceptional guest experiences, strong communication skills, and a commitment to ensuring the highest standards of Hospitality.
Our Ideal Candidate Should:
- Have a genuine enthusiasm for enhancing the guest experience
- Work closely with our Front of House team to ensure a seamless and memorable guest experience
- Embrace a hands-on approach in addressing guest needs and preferences
- Demonstrate excellent communication and interpersonal skills
- Show commitment to maintaining the reputation of our House for exceptional service
- Display a keen interest in continuous improvement of guest services
- Be proactive and quick thinking, ensuring that every guest receives a personalised and high standard of attention and care
What’s in it for you?
- Competitive Salary
- £5,500 estimated annual Tronc (non-contractual)
- Commission on product sales
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Uniform provided
- Staff accommodation available if required
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
- Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
- Discounts on spa treatments and products
- Special gifts based on length of service
- Recommend-a-friend bonus scheme
- Health cash plan
- Participation in the cycle-to-work scheme
- Access to our employee assistance programme
- Excellent Training and Career Development opportunities
- …and so much more
If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!
Cliveden’s story is one of over 350 years of powerful personalities, debaucherous parties and scandalous affairs. Built in 1666 by the 2nd Duke of Buckingham, as a gift to his mistress, Cliveden House has remained a pinnacle of intrigue and glamour throughout its illustrious history. The Grade I listed stately home retains much of the grandeur from its days as a private house, but this is mixed with an approachable and open welcome that instantly puts you at ease. Set in 376 acres of National Trust grounds and a short distance from London, Cliveden remains an extraordinary 5 star hotel that has to be experienced.
GUEST EXPERIENCE EXECUTIVE employer: Iconic Luxury Hotels
Contact Detail:
Iconic Luxury Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GUEST EXPERIENCE EXECUTIVE
✨Tip Number 1
Familiarise yourself with Cliveden House's history and unique offerings. Understanding the hotel's background and its commitment to exceptional guest experiences will help you connect with the team and demonstrate your genuine enthusiasm during any interactions.
✨Tip Number 2
Showcase your communication skills by engaging with current employees or guests on social media platforms. This not only helps you gain insights into the company culture but also allows you to express your passion for hospitality in a relatable way.
✨Tip Number 3
Prepare to discuss specific examples of how you've enhanced guest experiences in previous roles. Highlighting your proactive approach and quick thinking in addressing guest needs will resonate well with the hiring team.
✨Tip Number 4
Research the latest trends in luxury hospitality and guest services. Being knowledgeable about current industry standards will not only impress the interviewers but also show your commitment to continuous improvement in guest services.
We think you need these skills to ace GUEST EXPERIENCE EXECUTIVE
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Guest Experience Executive position. Understand the key responsibilities and the qualities they are looking for in a candidate.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the requirements of the role. Emphasise your passion for guest experiences and any previous roles in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you have enhanced guest experiences in the past and why you would be a great fit for Cliveden House.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Iconic Luxury Hotels
✨Show Your Passion for Guest Experience
Make sure to express your genuine enthusiasm for enhancing guest experiences during the interview. Share specific examples of how you've gone above and beyond in previous roles to create memorable moments for guests.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, prepare to showcase your interpersonal skills. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you handle guest interactions and resolve issues.
✨Embrace a Hands-On Approach
Highlight your proactive nature by discussing instances where you took initiative to address guest needs. This could include personalising services or anticipating guest preferences, which aligns with the hotel's commitment to exceptional hospitality.
✨Research Cliveden House
Familiarise yourself with Cliveden House's history, values, and unique offerings. Being knowledgeable about the hotel will not only impress the interviewers but also help you articulate why you want to be part of their team and contribute to their legacy.
