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For Companies At a Glance
- Tasks: Lead the front office team and create unforgettable guest experiences.
- Company: Join Iconic Luxury Hotels, a stylish lifestyle hotel in the heart of Mayfair.
- Benefits: Enjoy competitive salary, annual bonuses, enhanced holiday, and wellness events.
- Why this job: Be part of a dynamic team that redefines luxury hospitality with personal service.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
- Other info: Great career development opportunities and plenty of perks await you!
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the FRONT OFFICE MANAGER role at Iconic Luxury Hotels
The Mayfair Townhouse, London (West), London, W1J 7BN
Expect the unexpected… Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.
A place where city meets country, where past meets present, and where you\’ll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.
What is in it for you as Front Office Manager
- Salary and Tronc package
- Annual bonus linked to KPIs
- HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover
- Complimentary dry cleaning of your uniform & meals on duty
- Career development with recognised training providers
- Friends & family rates across Iconic Luxury Hotels
- 25% discount on all food & beverage
- Wellbeing calendar of events & team socials
- Season ticket loan, cycle-to-work scheme & secure bike storage
- Employee recognition awards, refer-a-friend incentives, seasonal gifts… and plenty more dandy perks along the way!
About You As Front Office Manager
With natural charm, style and warmth, you make unforgettable first impressions! As a team leader and team player, you would bring:
- Experience leading front office or reception teams in luxury hospitality
- A passion for five star service that feels personal and effortless
- The ability to inspire, develop and support your team
- Strong financial acumen combined with an analytic approach and acute decision making abilities
- Quick yet natural rapport-building skills with guests and the team
- Previous knowledge of Opera / Cloud is highly desirable
Key responsibilities of the Front Office Manager
- As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team
- Take ownership of financial transactions and credit levels, monitoring accuracy for business protection
- Lead from the front, acting as the go to person for guest requests and little unexpected moments
- Take pride in ensuring the welfare of the team plus driving their training and progression
- Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management
- Deliver a highly personalised, polished service that makes every guest feel at home
- Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives
- Maintain excellent working knowledge of all hotel departments for maximum efficiency
- Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office
- Fly the flag high for fire and health and safety for the team and guests
We are looking for passionate people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Iconic Luxury Hotels is an equal opportunities employer and welcomes applications from all qualified candidates.
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FRONT OFFICE MANAGER employer: Iconic Luxury Hotels
Contact Detail:
Iconic Luxury Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FRONT OFFICE MANAGER
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your charm and warmth shine through. Remember, they’re looking for someone who can create unforgettable first impressions, so be yourself and engage with everyone you meet.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your leadership skills and ability to handle unexpected situations. This will help you demonstrate your fit for the Front Office Manager role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Dandy team at Iconic Luxury Hotels. Don’t miss out on this opportunity!
We think you need these skills to ace FRONT OFFICE MANAGER
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit witty and engaging. Remember, we’re all about delivering the unexpected!
Tailor Your Application: Make sure to tailor your application specifically for the Front Office Manager role. Highlight your experience in luxury hospitality and how it aligns with our values at The Mayfair Townhouse. We love seeing how you can bring your unique flair to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Iconic Luxury Hotels
✨Know Your Luxury Hospitality
Make sure you brush up on your knowledge of luxury hospitality standards. Understand what sets a five-star service apart and be ready to discuss how you can deliver that at The Mayfair Townhouse. Think about specific examples from your past experience that showcase your ability to provide exceptional service.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to inspire and lead your team. Prepare to share your leadership style and how you've successfully managed teams in the past. Think of situations where you’ve motivated staff or resolved conflicts, and be ready to discuss these during the interview.
✨Demonstrate Financial Acumen
Since financial management is key for this role, be prepared to talk about your experience with budgets, revenue management, and financial reporting. Bring examples of how you've used data to make decisions that improved guest satisfaction or increased revenue.
✨Engage with Personalisation
The Mayfair Townhouse prides itself on personalised service. Think about how you can create memorable experiences for guests. Be ready to discuss how you would handle special requests or VIP guests, and share any relevant experiences where you went above and beyond to make a guest feel special.
