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- Tasks: Welcome guests, handle luggage, and maintain a pristine hotel environment.
- Company: Join Iconic Luxury Hotels, known for exceptional service and historic charm.
- Benefits: Enjoy competitive salary, complimentary meals, discounts, and career development opportunities.
- Why this job: Be part of a passionate team in a stunning Cotswolds setting, creating memorable guest experiences.
- Qualifications: Enthusiasm for guest service, great communication skills, and a team-oriented mindset are essential.
- Other info: Experience the rich history of The Lygon Arms while working in a beautiful location.
The predicted salary is between 20400 - 29600 £ per year.
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Front of House / Luggage Porter
The Lygon Arms, Broadway, Worcestershire, WR12 7DU
Join the Team at The Lygon Arms – A Historic Gem in the Heart of the Cotswolds!
Step into a role at one of the most iconic hotels in Broadway, often called “the jewel of the Cotswolds.” The Lygon Arms is a beautifully restored coaching inn with centuries of history, nestled in a picturesque village setting. With 86 individually styled bedrooms, serene gardens, a tranquil spa, and relaxed dining, we offer guests—and our team—a truly special experience.
Front of House / Luggage Porter – What’s in It for You?
- Salary: £25,459 per year
- Annual Service Charge: Approx. £3,500 (non-contractual)
- Complimentary Meals while on duty
- Employee Recognition Awards
- Healthcare Cashback Plan after probation
- Career Development with top training providers
- Exclusive Friends & Family Rates at Iconic Luxury Hotels
- 25% Discount on food and beverages
- Spa Discounts on treatments and products
- Refer-a-Friend Bonus
- Team Socials, Seasonal Gifts & More!
Front Of House / Luggage Porter – About You
- You’re passionate about delivering exceptional guest service
- You thrive in a team and love going the extra mile
- You’re confident, enthusiastic, and a great communicator
- You’re detail-oriented, organised, and flexible
Front of House / Luggage Porter – Your Role & Responsibilities
- Be the welcoming face of the hotel, greeting guests with warmth and professionalism
- Ensure smooth and safe luggage handling to guest rooms
- Support conference setups and coordinate guest needs
- Maintain pristine public areas and assist across departments
- Create memorable moments through outstanding service
We’re looking for enthusiastic individuals who want to be part of something special. If you’re ready to bring your energy and passion to our team, apply now and start your journey with The Lygon Arms!
Situated within the idyllic Cotswolds village of Broadway in Worcestershire. With roots dating back to the 14th century, The Lygon Arms is steeped in history, and remainders of the vast Tudor influence are visibly appreciated in the superb restoration of original features. The Lygon Arms boasts five exceptional culinary venues; the Lygon Bar& Grill, the Lygon Wine Bar, The Russell Room, The Courtyard and the Spa Kitchen & Bar, numerous snugs and lounges, a luxurious Spa, and 86 guest rooms, including the regally appointed Charles I suite. A perfect base from which to explore the Cotswolds, guests looking for a more rejuvenating stay can enjoy the calm of its spa retreat with a range of relaxing treatments and therapies.
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FRONT OF HOUSE / LUGGAGE PORTER employer: Iconic Luxury Hotels
Contact Detail:
Iconic Luxury Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FRONT OF HOUSE / LUGGAGE PORTER
✨Tip Number 1
Familiarise yourself with The Lygon Arms and its history. Knowing the hotel's unique features and services will help you engage with guests and demonstrate your passion for the role during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a hospitality context. Being able to convey warmth and professionalism is key for a Front of House role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your teamwork abilities. Think of examples from past experiences where you worked effectively in a team setting, as this is crucial for the collaborative environment at The Lygon Arms.
✨Tip Number 4
Prepare to discuss how you handle guest service challenges. Reflect on past situations where you went the extra mile for a customer, as this will highlight your commitment to exceptional service during the interview process.
We think you need these skills to ace FRONT OF HOUSE / LUGGAGE PORTER
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front of House / Luggage Porter. Highlight your passion for guest service and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise your communication skills, attention to detail, and any previous hospitality experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention specific reasons why you want to work at The Lygon Arms and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Iconic Luxury Hotels
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for delivering exceptional guest service. Share examples from your past experiences where you went the extra mile to ensure a guest's satisfaction.
✨Demonstrate Team Spirit
Since this role thrives in a team environment, highlight your ability to work collaboratively. Discuss how you've successfully contributed to a team in previous roles and how you can bring that energy to The Lygon Arms.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think of scenarios where you had to manage luggage or assist guests under pressure, and be ready to discuss how you handled them.
✨Research the Hotel's History
Familiarise yourself with The Lygon Arms' rich history and unique features. Being knowledgeable about the hotel will not only impress your interviewers but also show your genuine interest in becoming part of their team.
