At a Glance
- Tasks: Welcome members and guests, manage bookings, and promote activities at our leisure club.
- Company: Join The Lensbury, part of Iconic Hotels and Resorts, by the beautiful River Thames.
- Benefits: Enjoy free meals, 28 days paid leave, gym access, and discounts across our portfolio.
- Other info: Flexible shifts, excellent training, and fun staff events throughout the year.
- Why this job: Be the friendly face of our club and create memorable experiences for our members.
- Qualifications: Customer service skills, attention to detail, and previous reception experience preferred.
The predicted salary is between 18900 - 23100 £ per year.
About us
Part of Iconic Hotels and Resorts, The Lensburyis located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
Key Responsibilities:
- Demonstrate confidence, a pleasant personality and good communication skills while welcoming all club members and thier guests
- Check membership cards and charge fees when required
- Adhere to all cash handling procedures, including till reconciliation and cashing up at the end of late shift
- Maintain high personal standards and ensure uniform is always clean and well presented
- Be knowledgeable on current offers, activities & events and promote them to all members and guest
- Book activities for members and take payment where appropriate
- Assist customers enquiring about membership at The Lensbury
- Liaise with other leisure departments regarding activity booking where required. Ensure all printed material is available to members
- Ensure the Reception areas are presented to the highest standard including all notice boards.
- Work flexibly between all Reception areas to ensure adequate staffing is achieved, covering breaks and absence as required
- Carry out additional membership sales responsibilities, assisting the Membership Team
What we are looking for?
- Ability to deal effectively and competently with all guests and members
- Methodical approach to work
- Excellent customer service skills and good telephone manner
- Accurate typing skills and good attention to detail
- Previous experience within a reception or similar role and knowledge of computerised reservation systems
- An interest in Sport and Leisure is desirable
What's in it for you?
- Free meals whilst on duty
- Paid annual leave of 28 days including public holidays (pro-rated for a part-time)
- Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
- EAP for you and your family
- Online benefits portal offering lots of discounts
- Fully funded Apprenticeship opportunities
- Excellent training and development opportunities
- Staff Awards and Social events throughout the year
- Cycle to work scheme
- Free parking
- Refer a Friend programme
- Staff Discounts at The Lensbury and across the L+R portfolio
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Members' Receptionist in Teddington employer: Iconic Hotels & Resorts
Iconic Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee well-being. Located in the heart of Greater London, we provide our team with competitive salaries, performance bonuses, and wellness initiatives, alongside ample opportunities for professional growth within the luxury hospitality sector. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in an iconic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Members' Receptionist in Teddington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Iconic Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Iconic Hotels & Resorts
Don't be shy about reaching out to Iconic Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Members' Receptionist in Teddington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Iconic Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
