At a Glance
- Tasks: Create unforgettable experiences for guests and manage reservations with a smile.
- Company: Join The Lensbury, part of Iconic Hotels and Resorts, by the beautiful River Thames.
- Benefits: Enjoy discounted stays, free meals, and 28 days holiday per year.
- Other info: Opportunities for career growth and apprenticeships available.
- Why this job: Be the face of hospitality and make every guest feel special.
- Qualifications: Previous reception experience and excellent customer service skills required.
About us
Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
As one of our Hotel Receptionists, you will be responsible for ensuring a memorable guest experience, through the delivery of an exceptional first impression and departure experience for our guests, as well as dealing with any query during their stay, whilst maximising revenue by cross selling our "Food & Beverage" and Spa offerings.
Key Responsibilities:
- Provide all members and guests of The Lensbury with a warm and efficient welcome
- Deal efficiently with enquiries from members and guests in person and on the telephone
- Make reservations, operating computerised advance reservations system
- Process all financial procedures, ensuring accuracy and security at all times
- Adhere to all department standards of performance
What are we looking for?
- Previous hotel reception experience
- Ability to converse effectively and competently with guests, members and staff
- Excellent customer service skills and telephone manner
- Accurate typing skills and knowledge of Word
- Knowledge of Reservations systems software is an advantage (preferably Opera)
What's in it for you?
- Discounted stays at The Lensbury and other IHR properties
- Complimentary use of some leisure facilities
- Access to Hospitality Rewards; our online benefits platform
- Access to our Employee Assistance Programme (EAP) via Hospitality Rewards
- 28 days' holiday including public holidays per annum (pro-rata if part-time)
- Free parking onsite
- Free meals per shift
- Refer a Friend incentive
- Eligible to participate in Elite Performers; our Recognition & Reward scheme
- Apprenticeship opportunities
Hotel Receptionist in Teddington employer: Iconic Hotels & Resorts
Iconic Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee well-being. Located in the heart of Greater London, we provide our team with competitive salaries, performance bonuses, and wellness initiatives, alongside ample opportunities for professional growth within the luxury hospitality sector. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in an iconic setting.
