At a Glance
- Tasks: Welcome guests and manage bookings in a luxury spa environment.
- Company: The Lygon Arms Hotel, a historic gem in the Cotswolds.
- Benefits: Competitive pay, meals on duty, discounts, and career development.
- Other info: Flexible shifts with opportunities for social events and recognition.
- Why this job: Join a friendly team and create memorable experiences for guests.
- Qualifications: Experience in hospitality or customer service is a plus.
The predicted salary is between 15862 - 15862 £ per year.
Join Our Team at The Lygon Arms Hotel!
Nestled in the heart of Broadway village, often called ‘the jewel of the Cotswolds,’ The Lygon Arms Hotel is a historic coaching inn with a rich heritage.
Our tranquil spa, 86 unique bedrooms, secluded gardens, and relaxed dining experiences offer countless ways to enjoy the serene countryside.
What's in it for you?
- Start date from 21st September
- Annual service charge (non-contractual) - circa 2, k per year
- Meals included on duty
- Employee recognition awards
- Cashback healthcare cover after probation
- Continued career development with recognised training providers
- Generous friends and family rate at Iconic Luxury Hotels
- 25% discount on all food and beverage
- Discount on spa treatment and products
- Refer a friend incentive
- Team social events, seasonal gifts and much more ...
Role Details
- Shifts: Various shifts between 6am – 10pm, including weekends (5 days out of 7)
About the Spa Receptionist Role
We are looking for a friendly, professional, and organised Spa Receptionist to join our team.
As the first point of contact for our guests, you will play a key role in creating a warm welcome and ensuring every guest enjoys an exceptional spa experience.
This is a varied role that combines outstanding customer service, administration, and operational support within a luxury spa environment.
- Manage spa treatment, spa day, fitness, and membership bookings.
- Provide a warm welcome and excellent customer service to all guests.
- Handle telephone enquiries, bookings, and reception administration.
- Conduct spa tours for prospective members and guests.
- Support the smooth day-to-day operation of the spa and treatment rooms.
- Assist with cash handling, vouchers, and retail sales.
- Work closely with therapists, leisure attendants, and hotel colleagues.
- Carry out routine pool safety checks and monitor spa guests when required.
- Promote spa treatments, memberships, and products.
About You
- Has previous experience within a spa environment or similar setting (desirable)
- Reception, hospitality or hotel experience (advantageous)
- Delivers exceptional customer service with a professional friendly approach
- Has excellent communication skills
- Strong organisation skills and attention to detail
- Works independently and as part of a team
- Takes pride in maintaining high standards and creating memorable guest experiences
If you are passionate about wellness, hospitality, and delivering exceptional guest experiences, we would love to hear from you.
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Spa Receptionist, Part Time (Fixed Term) employer: Iconic Hotels & Resorts
Iconic Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee well-being. Located in the heart of Greater London, we provide our team with competitive salaries, performance bonuses, and wellness initiatives, alongside ample opportunities for professional growth within the luxury hospitality sector. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in an iconic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist, Part Time (Fixed Term)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Iconic Hotels & Resorts and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Spa Receptionist, Part Time (Fixed Term)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Iconic Hotels & Resorts that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Iconic Hotels & Resorts.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Iconic Hotels & Resorts get a sense of who you are beyond your experience!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Iconic Hotels & Resorts and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
